Receptionist / Host

TN United Kingdom; Chester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen freundlichen und enthusiastischen Empfangsmitarbeiter/Host, um das Team zu verstärken. In dieser Rolle sind Sie die erste Anlaufstelle für Kunden und Gäste, die durch die Türen kommen, und sorgen dafür, dass jeder Besuch individuell und persönlich gestaltet wird. Sie verwalten Anrufe, leiten Kunden effizient weiter und bieten einen hervorragenden Service, der die Leidenschaft für die Marke widerspiegelt. Wenn Sie eine proaktive Kommunikation und ausgezeichnete Organisationsfähigkeiten besitzen, ist dies die perfekte Gelegenheit für Sie, in einem wertschätzenden Umfeld zu arbeiten.

Benefits

Erweiterter Urlaubsanspruch

Mitarbeiterrabatte

Rabatte für Fitnessstudios

Fahrrad zur Arbeit Programm

Bezahlte Freiwilligenarbeit

Qualifications

• Erfahrung im Kundenservice und in der Telefonkommunikation.
• Fähigkeit, Anrufe effizient weiterzuleiten.

Responsibilities

• Begrüßung der Kunden und effiziente Weiterleitung an die richtigen Abteilungen.
• Verwaltung eingehender Anrufe und Angebot von Erfrischungen.

Skills

Proaktive Kommunikation

Organisationsfähigkeiten

Kundenservice

Detailorientierung

Job description

About the role

Porsche Chester is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team!

As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Porsche.

You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the dialers to the right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns, which can typically include weekends, to ensure we provide our customers with the highest possible levels of service.

About You

You will be the first impression on the phone for our clients and guests – so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so that each customer and guest feels they have received a uniquely personal and bespoke service.

To provide the best service to our customers, we need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences, and someone who will use their own initiative where they think it will delight a customer. You will also need to collate customer knowledge and anticipate their needs. To support this, excellent organisational and preparation skills are required, coupled with a genuine passion for detail.

Why Sytner?

Sytner Group is delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated, and able to reach their full potential.

• Enhanced Holiday Entitlement – days including bank holidays
• Industry-leading Maternity, Paternity, and Adoption Pay
• Recognition of Long Service every year
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary/community work

At Sytner, our values and behavior are important to us. We foster a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for adjustments to the job interview and recruitment process.