Receptionist / Clerical Officer

Betsi Cadwaladr University Health Board; Buckley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare organization in Buckley is seeking a Receptionist / Clerical Officer to provide excellent patient service in a new Health Centre. The role requires effective communication, multitasking, and a flexible approach to meet diverse workloads. Welsh speaking is essential for this position, ensuring all patients receive the best care. Join a supportive team that values equality and diversity while contributing to the health of the community.

Qualifications

• Welsh speaking ability is essential.
• Experience using computer systems and previous reception/office experience.

Responsibilities

• Act as the first point of contact for patients and assist them.
• Maintain a helpful manner to meet patient expectations.

Skills

Communication

Problem-solving

Data entry

Multitasking

Education

GCSE grade C or above in English

IT or word processing qualification

Job description

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Job Overview

An exciting opportunity has arisen to work as a Receptionist in the new state-of-the-art Health Centre based in the heart of Buckley.

As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.

The ability to speak Welsh is Essential for this post

Main duties of the job

The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients visiting the site, as well as colleagues and GP surgeries based within the Health Centre.

The post holder must have a helpful and pleasant manner with an enthusiasm to do their utmost in achieving a patient’s expectations and requirements, making their clinical journey run as smoothly as possible.

A flexible approach to this post is essential, along with superb communication skills and ample computer skills. The post holder may be required to work within different departments/sites to meet service demands.

Working for our organisation

If you relish a challenge, have a passion to help others, or simply want a fresh start, Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a rewarding environment. As Wales' largest health organisation, providing primary, community, mental health, acute, and elective hospital services to around 700,000 people across North Wales, we support our staff in line with our Values and ‘Proud to Lead’ framework.

We promote equality and diversity and are proud to be a “Disability Confident Employer”.

Please check your email regularly for correspondence related to your application. Applications can be submitted in Welsh; submissions in Welsh are treated equally to those in English.

Detailed Job Description and Main Responsibilities

Full job description and person specification are attached or can be viewed by clicking “Apply now” in Trac.

Person Specification

Welsh Speaking

Essential Criteria

• Welsh speaking ability

Qualifications

• GCSE grade C or above in English or equivalent experience
• IT or word processing qualification (e.g., RSA 2 or equivalent experience)

Desirable Criteria

• ECDL
• NVQ Level 1 or equivalent in customer service

Experience

• Experience using computer systems (e.g., GP clinical IT system)
• Previous reception/office experience
• Experience working with the public

Skills

• Accurate data entry skills
• Ability to multitask in a busy environment
• Tactful communication with patients
• Problem-solving skills

Knowledge

• Understanding of confidentiality
• Knowledge of work procedures and practices

Personal Qualities

• Motivated
• Team player
• Self-prioritization
• Flexible approach to work
• Welsh language skills are essential

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Hospitals and Healthcare