Clerical Officer - Integrated Community Paediatric Service

NHS; Bolton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Bolton is seeking a Clerical Officer for the Integrated Community Paediatric Service. The role involves providing administrative support, managing patient appointments, and ensuring efficient communication within the healthcare team. Ideal candidates will have strong organizational and communication skills, alongside a commitment to maintaining confidentiality and adhering to protocols. Join us to contribute to the health and well-being of children and their families.

Qualifications

• Experience working with confidential and sensitive information.
• Ability to operate information systems and databases.

Responsibilities

• Provide full administrative support within the admin team.
• Ensure patients receive appropriate appointments.
• Maintain appointments systems, ensuring accuracy.

Skills

Organisational skills

Communication

Education

Math and English GCSE A to C or equivalent

Good standard of general education

Job description

Clerical Officer - Integrated Community Paediatric Service

We are looking for a resilient, robust, self-motivated clerical officer to support the work of the Integrated Community Paediatrics Service based at Breightmet Health Centre. The successful applicant will provide efficient administration duties. You will need to demonstrate attention to detail, have excellent communication skills, be well organised, flexible and self-directive with a positive 'can do'/problem solving attitude. Excellent word processing and good general office skills are required. Experience of working with confidential and sensitive information within timescales, deadlines and protocols is essential. Being based in a busy office it is essential that you can work independently, on occasion there may be elements of lone working but it is also essential that you are able to work as part of wider team in the provision of health services to children and their families.

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Main duties of the job

• To receive and action incoming referrals for appointment before and after triage
• To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.
• To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.
• Maintain appointments systems, ensuring accuracy of detail and patient information.
• Ensure patients receive timely and accurate information in relation to their appointment needs.
• To observe personal duty of care in relation to equipment and resources used within the service.
• To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.
• Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.
• Responsibility for liaison with Health Records to ensure notes are available for clinics.
• To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code.
• To maintain and utilise LE2.2 and EPR to support the service and your role.
• To be first point of contact for patients, families and visitors to the children's reception.

About us

Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our Trust Values. We are proud that our Trust is a centre of excellence for maternity, neonatal and care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients. It is also supported by our Nursing, Midwifery and Allied Health Professional Framework for Professional Practice.

The aims of this Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.

Job responsibilities

To provide full administrative support within the admin team based at Breightmet Health Centre, providing support to the Integrated Community Paediatric Service (ICPS) including Consultants, Advanced Nurse Practitioners, Community Paediatric Nurses and Diabetes Specialist Nurses.

• To receive and action incoming referrals for appointment before and after triage.
• To ensure that a copy of the referral is uploaded or scanned on to the EPR system as required.
• To ensure that patients receive appropriate appointments (new and follow up), to meet national and local waiting time targets and to report any breaches immediately to the manager.
• Maintain appointments systems, ensuring accuracy of detail and patient information.
• Ensure patients receive timely and accurate information in relation to their appointment needs.
• To observe personal duty of care in relation to equipment and resources used within the service.
• To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.
• Liaise with managers/clinicians regarding any difficulties in offering appointments to patients.
• Responsibility for liaison with Health Records to ensure notes are available for clinics.
• To ensure that all relevant clinical correspondence is scanned on to EPR and saved under correct code.
• To maintain and utilise LE2.2 and EPR to support the service and your role.
• To be first point of contact for patients, families and visitors to the childrens reception.

Person Specification

Qualifications

• Math and English GCSE A to C or equivalent
• Good standard of general education

Experience

• Understanding of and ability to operate information systems and data bases
• Working with confidential and sensitive information
• Following protocols/processes to work within timescales and deadlines
• Working in a health care setting

Skills and Abilities

• Good Organisational skills

Knowledge

• Data Protection/GDPR
• Confidentiality
• Understanding of 18 week pathway, RTT status and waiting times

Other

• Good conduct and professional attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.