Host / Receptionist - Exchange Court

Bruntwood; Liverpool; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in Liverpool is seeking a Host to enhance customer service and community engagement in their modern office space. The role involves welcoming visitors, managing relationships, and supporting events, ensuring a vibrant atmosphere. With a focus on teamwork and proactive service, this position offers a chance to contribute to a thriving community while enjoying various employee benefits.

Benefits

28 days holiday plus Birthday off

24 hours volunteer time

Sabbatical of up to 12 months

Healthcare cash plan

Life assurance cover

8% matched pension scheme

Discounts & cashback at retailers

Enhanced maternity leave

Interest free learning loans

Qualifications

• Experience in hospitality or service sectors.
• Excellent communication skills.
• Ability to manage own workload.

Responsibilities

• Deliver positive customer experiences.
• Manage building issues and customer relationships.
• Support events and meetings within the building.

Skills

Customer Service

Communication

Teamwork

Proactivity

Tools

Tablets

Smartphones

App-based systems

Job description

This role is advertised for 40 hours a week working Monday to Friday from 08:00-17:00 in our lovelyExchange Court building, a place to bring diverse people together with freshly refurbished leased office space and coworking areas new for 2025 in Liverpool City Centre.

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.

Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.

Job purpose:

As a Host you will play a pivotal customer service role, providing a range of hospitality , concierge, reception and light cleaning services within the building.

You’ll be the first point of contact for all visitors and customers and deliver a responsive, friendly and welcoming customer experience and support the creation of a community within the building and beyond.

What will you be doing?

• Delivering a positive Customer Experience within the building at all times.
• Build lasting, long term, professional relationships with customers.
• To be the first point of contact for all customers and visitors in the building.
• Support and facilitate events and meetings within the building.
• Facilitate new customer viewings to support the sales process.
• Host the meeting rooms, co-working, lounge and other communal amenities, maintaining high standards of presentation, undertaking light cleaning duties in your designated areas.
• Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers.
• Collate all customer intelligence and update systems accordingly to support sales and retention.
• Have confidence to take ownership of a range of building issues.
• Liaison with the central team for more complex issues.

Community

• Support customers to make connections with each other, using a wide range of tools.
• Support both building and customer events as required.
• Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood.
• Be a role model to promote wellbeing in the workplace.
• Be the go to person for all community queries at Exchange Court.

What are we looking for?

• Skills and experience in hospitality, retail or other service sectors.
• Ability to maintain high levels of energy and positivity throughout the day.
• Ability to keep designated areas clean and tidy and take ownership of basic cleaning tasks.
• Excellent communication skills and able to communicate with people at all levels in a friendly and engaging way.
• Comfortable with using new technology such as tablets, smartphones and app based systems.
• Ability to work effectively as part of a team.
• Proactive approach to work.
• Ability to manage your own workload and react dynamically to the needs of the building and customers.

What will you get?

• An opportunity to work with a friendly, passionate and experienced team
• Ability to contribute towards the growth of the company and its direction
• An exciting place to work and a challenging role, full of opportunity and new experiences
• Opportunities for progression in a growing company

On top of the salary advertised you will be entitled to a number of benefits including;

• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity / shared parental leave - 26 weeks fully paid leave
• Interest freelearning loans to help you develop new skills

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

Our operations team makes up a huge part of our workforce. Therefore it's incredibly important to us that we recruit from diverse backgrounds to reflect the communities we operate in, and ultimately achieve our goal of creating thriving cities that are completely inclusive.

We're keen to see applications from diverse backgrounds and actively drive our selection process to be as inclusive as possible for interviews.

We'll always do our best to accommodate any adjustments you need during the interview. So please highlight this in your application form. If selected, we will get in touch and discuss this before your interview.

We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [e-mail] for an update.

For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.