Bank Receptionist/Administrator

NHS Jobs; Stoke-on-Trent; On-site; GBP 15,000 - 21,000; Full time

Job summary

Operose Health is seeking a Bank Receptionist/Administrator at The Potteries Surgery to support front-desk duties, book appointments, answer queries and maintain patient records.

You will liaise with primary care teams, handle correspondence, and help ensure patient confidentiality in a busy NHS environment.

Qualifications

• Reception or front-desk experience is essential.
• Strong communication skills, both written and spoken.
• Basic IT skills including Word, Excel and email.
• Ability to handle confidential information in a NHS setting.

Responsibilities

• Responding to patient queries and coordinating appointment requests with the primary care team.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising information systems to support efficient workflow.

Skills

Reception experience

Customer care

Communication skills

Basic PC skills

Word

Excel

Email

Tools

Word

Excel

Email

Job description

Job title

Bank Receptionist/Administrator

Location

The Potteries Surgery

Salary

£12.80 per hour

Hours

Bank

About

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.