Bank Receptionist/Administrator

NHS Jobs; Southend-on-Sea; Sur place; GBP 15 000 - 21 000; Temps partiel

Résumé du poste

Operose Health at St Lukes Health Centre in the United Kingdom is seeking a Bank Receptionist/Administrator to support front-desk tasks on a bank basis. The role offers a flexible, zero-hours style arrangement with a pay of £13.25 per hour and duties centered on reception and patient access.

You will handle patient enquiries, confirm appointments, maintain records and perform basic administrative tasks, contributing to efficient clinic operations and patient care standards.

Qualifications

• Reception or customer care experience is essential.
• Excellent spoken and written communication.
• Basic PC skills: Word, Excel and email.

Responsabilités

• Respond to patient queries and manage appointment requests.
• Emailing, scanning and coding clinical correspondence.
• Process prescription requests.
• Use information systems to support workflows.

Connaissances

Reception experience

Customer care experience

Excellent communicator

Basic PC skills

Outils

Word

Excel

Email

Description du poste

Job title:Bank Receptionist/Administrator Location:St Lukes Health Centre Salary:£13.25 per hour Hours:0 (Bank)

Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.