Bank Receptionist/Administrator

Operose Health Ltd; Reading; On-site; GBP 15,000 - 21,000; Part time

Job summary

Operose Health Ltd in Reading is seeking a confident Bank Receptionist/Administrator to join our primary care team at The Potteries Surgery. You will handle patient queries, appointments, and records with care and confidentiality, using standard NHS processes. Strong communication and basic PC skills are essential for a smooth, patient‑facing workflow.

This role offers flexible bank hours and the chance to contribute to efficient access to primary care services across our sites.

Qualifications

• Reception or customer care experience required.
• Excellent spoken and written communication.
• Basic PC skills including Word, Excel and email.
• NHS experience welcome but not essential.

Responsibilities

• Respond to patient queries and liaise with the primary care team to manage appointments.
• Signpost patients to services and maintain patient records with confidentiality.
• Process emails, scanning and coding clinical correspondence.
• Utilise information systems to support efficient workflow.

Skills

Reception experience

Strong communication

Basic PC skills (Word, Excel, email)

Tools

Word

Excel

Email

Job description

Job title: Bank Receptionist/Administrator

Location: The Potteries Surgery

Salary: £12.80 per hour

Hours: Bank

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other – because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities

As a valued member of the Operose Health team, your key duties will include:

• Responding to patient queries and liaising with the wider primary care team as well as managing appointment requests, signposting patients to our range of services and maintaining patient records and confidentiality.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Utilising other information systems to support efficient workflow processes.

Ideal Candidate

What we look for in new colleagues:

• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.