Bank Receptionist - Glenridding

The Methodist Church in Britain; West Rainton; Sur place; GBP 12 000 - 17 000; Plein temps

Avantages offerts par ce poste

Training and development

Social events

Staff wellbeing

Résumé du poste

Cumbria Health seeks a bank receptionist at Glenridding Health Centre to cover as-needed with no fixed term. You will greet patients, book appointments, handle confidential records, and liaise with clinicians.

The role requires exact data handling, strong communication, and teamwork in a small office environment. Prior reception and customer-facing experience are essential, and visa sponsorship is not available.

Qualifications

• 5 GCSEs including English and maths
• Proficient in MS Office
• Evidence of continuing professional development

Responsabilités

• Greet patients and visitors as first point of contact
• Answer calls and book appointments
• Process confidential patient information and pass to clinicians
• Monitor waiting area and alert staff if symptoms worsen
• Process incoming mail and scan letters onto the computer system
• Update records on the clinical system
• General administration and data entry duties
• Liaise with multi-disciplinary teams and external agencies
• Maintain a clean, safe and professional environment

Connaissances

Reception experience

Customer-facing

MS Office

Organisational skills

Data entry

Confidentiality

Communication skills

Team player

Willingness to train

Attention to detail

Formation

5 GCSEs including English & maths

Outils

EMIS system

Description du poste

Cumbria Health's bank receptionist role at Glenridding Health Centre provides as‑needed cover, with no fixed term stated. The work centres on greeting patients, booking appointments, handling confidential records and mail, and liaising with clinicians. It is based in a small office where helping across the team is expected. Applicants need prior reception and customer‑facing experience, and visa sponsorship is not available.

What the job involves

• First point of contact for patients and visitors at the centre, including greeting them
• Answer calls and book appointments
• Process confidential patient information and pass it to clinicians
• Monitor the waiting area and alert a relevant professional if a patient's symptoms worsen
• Alert emergency services or call for help from within the centre in an emergency
• Process incoming mail, direct it to the duty doctor and scan letters onto the computer system
• Update records on the clinical system
• General administration, data entry and equipment checks
• Liaise with multi-disciplinary teams and external agencies
• Keep a clean, safe and professional environment
• Manage own workload autonomously, referring to the line manager when necessary
• Follow Cumbria Health policies and procedures and the Data Protection Act

What’s required

Qualifications

• 5 GCSEs including English and maths
• Proficient in MS Office
• Evidence of continuing professional development

Experience

• Reception experience
• Experience of a customer‑facing role

Skills & knowledge

• Excellent oral and written communication and telephone manner
• Close attention to detail and accurate proofreading
• Excellent organisational skills and ability to prioritise own workload
• Working knowledge of office systems and accurate data input to deadlines
• Working under pressure in a busy environment and on own initiative
• Maintaining a high level of confidentiality

Other

• Demonstrating Cumbria Health values at all times
• Positive, flexible, can-do attitude with a friendly, helpful approach
• Tact, diplomacy and building rapport at all levels
• Good team player
• Willingness to undertake further training

Nice to have

• Knowledge of the EMIS system
• Relevant experience within the NHS or medical workforce

What’s offered

• Flexible opportunities in location, hours and working patterns
• Training and development
• Social events and a positive working environment
• Focus on staff wellbeing and work-life balance