Receptionist - Bank Shifts

Signature Care Homes; Ascot; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Free meals on shift

Life Assurance Scheme

Refer A Friend bonus £50 and up to £1,

£000 cash bonus

Career development and training

Employee Assistance Programme

Cycle to work scheme

Study support

Long service awards

Job summary

Signature Senior Lifestyle in Ascot is seeking a friendly Bank Receptionist to greet visitors and manage the front desk within a luxury care and nursing home. You will answer calls, manage emails, and support general admin tasks to ensure a warm, professional welcome for residents and guests.

The role focuses on front-of-house duties, with opportunities to develop your customer-service and administrative skills in a supportive environment.

Qualifications

• Friendly and welcoming first contact for visitors.
• IT literate with MS Office.
• Previous switchboard experience is a bonus.
• Professional telephone manner.

Responsibilities

• Greet visitors and keep the front desk area tidy to ensure a welcoming first impression.
• Answer calls, route inquiries and take messages as required.
• Manage emails and faxes; file, word process and maintain databases.
• Organise staff lunch rotas, handle post and deliveries for residents.
• Sign for incoming post when residents cannot receive it themselves.

Skills

Front desk

Switchboard

MS Office

Telephone etiquette

Customer service

Problem solving

Job description

The following content displays a map of the jobs location - Ascot - SL5 7LD

• Bank shifts available - no set hours per week, you will be offered shifts as and when available
• Annual leave accrued based on shifts worked
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Ascot Station - 15 Minute walk away and 3 minute Drive away

Job Introduction

Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Bank Receptionist at our luxury care and nursing home in Ascot.

Your Role at Signature

The reception area is your domain! You'll be in charge of cleaning and tidying the area to make the best possible impression, and make the entrance as welcoming as it can be to visitors and residents alike.

You'll be the first to welcome and greet visitors, in a professional, friendly and courteous way, making sure the visitors' book and the person's identity are checked as far as reasonably practicable, and that the contractors' log is signed by visiting workmen.

You'll also be answering the phone, redirecting calls and recording messages as required, and managing emails and faxes if needed, along with various office and admin duties such as filing, word processing, maintaining databases and photocopying for other senior staff. You'll also be in charge of organising staff lunch rotas, receiving and managing post, and signing for incoming post if residents are not able to receive it themselves.

What we're looking for

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in.

You're a friendly and welcoming first point of contact for the business, IT literate (competent in MS Office) with previous switchboard experience and a professional telephone manner. Previous exposure to problem-solving and client complaints, and excellent communication skills, would be a bonus.

About Signature

Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

Wake up to the passion inside you.