Receptionist - Bank

Signature Senior Lifestyle Limited; Hertford; Remote; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Hourly pay of £13.45

Bank shifts available

Up to 30 days annual leave plus bank

Free meals on shift

Life Assurance

Refer A Friend £50 voucher

Career training and development

Employee Assistance Programme

Cycle to work

Study support

Long service awards

Job summary

Signature Senior Lifestyle Limited is seeking a Receptionist at our Hertford location to be the first friendly contact for residents and visitors. You will maintain a welcoming reception area and handle sign-in, calls, and basic admin tasks with professional courtesy.

The role requires MS Office proficiency, switchboard familiarity, and a courteous, problem-solving mindset. This is a front-office position at Signature Senior Lifestyle's luxury care home in Hertford.

Qualifications

• Front desk experience and a welcoming manner are essential.
• Professional telephone manner and ability to handle visitors smoothly.
• Proficient with MS Office and basic administrative tasks.

Responsibilities

• Greet visitors and manage the reception area.
• Verify visitor identity and sign in contractors.
• Answer phones, direct calls and take messages as needed.
• Handle emails, faxes and basic office admin tasks.
• Organise staff lunch rosters and manage post.
• Support other staff with filing, word processing and data entry.

Skills

Front desk

Reception duties

Customer service

MS Office

Telephone handling

Tools

Phone system

MS Office

Job description

Location Signature at Bentley House, Hertford - SG13 8EG

Salary £13.45 per hour

Closing date 20/11/26

Hours 0 hours per week

Your role at Signature

Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Hertford.

What you will do

The reception area is your domain! You'll be in charge of cleaning and tidying the area to make the best possible impression, and make the entrance as welcoming as it can be to visitors and residents alike.

You'll be the first to welcome and greet visitors, in a professional, friendly and courteous way, making sure the visitors' book and the person's identity are checked as far as reasonably practicable, and that the contractors' log is signed by visiting workmen.

You'll also be answering the phone, redirecting calls and recording messages as required, and managing emails and faxes if needed, along with various office and admin duties such as filing, word processing, maintaining databases and photocopying for other senior staff. You'll also be in charge of organising staff lunch rotas, receiving and managing post, and signing for incoming post if residents are not able to receive it themselves.

What Signature offer

• £13.45 per hour
• Bank shifts available - no set hours per week, you will be offered shifts as and when available
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - Hertford East (0.6 miles) and Hertford North (0.7 miles)
• Bus number - 324 (0.3 mile walk)
• Free parking on site for car drivers

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in.

You're a friendly and welcoming first point of contact for the business, IT literate (competent in MS Office) with previous switchboard experience and a professional telephone manner. Previous exposure to problem-solving and client complaints, and excellent communication skills, would be a bonus.

About Signature

Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

Wake up to the passion inside you.

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