BANK Receptionist

Signature Care Homes; Enfield; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Bank shifts

Annual leave accrual as a bankemployee

Workplace pension

Free meals on shift

Life Assurance Scheme

Blue Light discount scheme

Refer A Friend £50 voucher and up to £

1,000 cash bonus

Purple Heart Award

Employee Assistance Programme

Job summary

Signature Senior Lifestyle is hiring a Bank Receptionist at our luxury care and nursing home in Enfield. You will greet visitors, answer calls, and handle mail while maintaining a welcoming reception area.

The role requires professionalism, organisation, and MS Office aptitude, with prior switchboard experience preferred. You will work as part of a patient-focused team, ensuring smooth daily administrative tasks, post duties, and support for residents and staff.

Qualifications

• Friendly and welcoming first point of contact for the business.
• Excellent communication skills and professional telephone manner.
• Previous switchboard experience is desirable.
• Proficient in MS Office and general office duties.

Responsibilities

• Greet visitors and manage the reception area to make a positive first impression.
• Check visitors' book and verify identity; sign in contractors.
• Answer and redirect calls; record messages as required.
• Manage emails and faxes; assist with basic admin tasks.
• Maintain tidy reception and organise post and deliveries.
• Coordinate staff lunch rotas and support office operations.

Skills

Switchboard experience

Telephone manner

Communication skills

Problem-solving

Customer service

Tools

MS Office

Job description

Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a BANK Receptionist at our luxury care and nursing home in Enfield. What you will do The reception area is your domain! You'll be in charge of cleaning and tidying the area to make the best possible impression, and make the entrance as welcoming as it can be to visitors and residents alike. You'll be the first to welcome and greet visitors, in a professional, friendly and courteous way, making sure the visitors' book and the person's identity are checked as far as reasonably practicable, and that the contractors' log is signed by visiting workmen. You'll also be answering the phone, redirecting calls and recording messages as required, and managing emails and faxes if needed, along with various office and admin duties such as filing, word processing, maintaining databases and photocopying for other senior staff. You'll also be in charge of organising staff lunch rotas, receiving and managing post, and signing for incoming post if residents are not able to receive it themselves., Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in. You're a friendly and welcoming first point of contact for the business, IT literate (competent in MS Office) with previous switchboard experience and a professional telephone manner. Previous exposure to problem-solving and client complaints, and excellent communication skills, would be a bonus.

• From £13.45 per hour
• BANK shifts available only
• Annual leave accrued as a bank employee
• Reception Shift Times: 08.00 - 14.00 and 14.00 - 20.00 (mix of both)
• We require flexibility for alternate weekends
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• 'Blue Light' discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme - Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - Gordan Hill nearest train station
• Walking - 15 minutes from nearest train station
• Driving - 10 minutes from A10 Great Cambridge Road