Receptionist - Bank

Signature Care Homes; Hertford; On-site; GBP 15,000 - 22,000; Part time

Benefits offered by this job

Free meals on shift for staff working

Life Assurance Scheme

Refer A Friend Incentive £50 voucher

Up to £1,000 cash bonus

Ongoing career training and developmеt

Employee Assistance Programme

Cycle to work scheme

Free parking on site

Up to 30 days annual leave

Job summary

Signature Senior Lifestyle in Hertford seeks a Receptionist for its luxury care and nursing home. You will manage front-of-house duties, greet visitors, handle calls and messages, and support administrative tasks to ensure a welcoming, efficient environment for residents and guests.

The role requires IT proficiency (MS Office), strong communication, and a courteous, professional manner. Experience in switchboard and problem-solving will be a bonus for delivering excellent service.

Qualifications

• Front-of-house receptionist experience preferred.
• IT literate with MS Office.
• Excellent communication and customer service skills.

Responsibilities

• Front-of-house duties welcoming visitors and maintaining the entrance.
• Answering the phone, redirecting calls, and recording messages.
• Managing emails and faxes, filing, databases, and photocopying for staff.
• Organising staff lunch rotas and receiving post and deliveries.
• Signing for incoming post when residents cannot receive it themselves.

Skills

MS Office

Switchboard experience

Professional telephone manner

Communication skills

Problem-solving

Job description

The following content displays a map of the jobs location - Hertford - SG13 8EG

Job Reference signaturec/TP/342970/10948

Number of Positions:

1

Contract Type:

Bank

Pay:

£13.45 per hour

Hours:

0 hours per week

Location:

Hertford - SG13 8EG

Closing Date:

20/11/2026

Job Category:

Administration

Region:

Region 1

Home Name:

Signature at Bentley House

What Signature Offer

• £13.45 per hour
• Bank shifts available - no set hours per week, you will be offered shifts as and when available
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting – Hertford East (0.6 miles) and Hertford North (0.7 miles)
• Bus number – 324 (0.3 mile walk)
• Free parking on site for car drivers

Job Introduction

Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Hertford.

Your Role at Signature

The reception area is your domain! You’ll be in charge of cleaning and tidying the area to make the best possible impression, and make the entrance as welcoming as it can be to visitors and residents alike.

You’ll be the first to welcome and greet visitors, in a professional, friendly and courteous way, making sure the visitors’ book and the person’s identity are checked as far as reasonably practicable, and that the contractors’ log is signed by visiting workmen.

You’ll also be answering the phone, redirecting calls and recording messages as required, and managing emails and faxes if needed, along with various office and admin duties such as filing, word processing, maintaining databases and photocopying for other senior staff. You’ll also be in charge of organising staff lunch rotas, receiving and managing post, and signing for incoming post if residents are not able to receive it themselves.

What we’re looking for

We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.

You’re a friendly and welcoming first point of contact for the business, IT literate (competent in MS Office) with previous switchboard experience and a professional telephone manner. Previous exposure to problem-solving and client complaints, and excellent communication skills, would be a bonus.

About Signature

Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents’ lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.

Wake up to the passion inside you.