Receptionist

Signature Care Homes; Hertford; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Shift flexibility

Free meals on shift

Pension scheme

Life Assurance

Discount scheme

Refer A Friend bonus

Training & development

Job summary

Signature Senior Lifestyle in Hertford is hiring a Receptionist to be the friendly first point of contact for residents, visitors and staff. You will manage the reception area, greet people, check ID and sign for deliveries, answer calls, direct inquiries, and handle emails and basic admin tasks using MS Office.

You'll also coordinate staff lunch rotas, manage post, and keep documents tidy while maintaining a professional, welcoming attitude.

Qualifications

• Be the first point of contact for visitors, residents and staff at the reception.
• Greet visitors professionally and check identification and visitor logs.
• Answer phones, redirect calls and manage emails and basic admin tasks using MS Office.

Responsibilities

• Maintain a welcoming reception area and tidy desk.
• Coordinate post and deliveries, sign for incoming items and manage staff lunch rotas.
• Support junior staff with filing, word processing and data entry as required.

Skills

Front-of-house

MS Office

Switchboard experience

Telephone manners

Communication skills

Problem solving

Job description

Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Hertford., Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Hertford.What you will do The reception area is your domain! You'll be in charge of cleaning and tidying the area to make the best possible impression, and make the entrance as welcoming as it can be to visitors and residents alike. You'll be the first to welcome and greet visitors, in a professional, friendly and courteous way, making sure the visitors' book and the person's identity are checked as far as reasonably practicable, and that the contractors' log is signed by visiting workmen. You'll also be answering the phone, redirecting calls and recording messages as required, and managing emails and faxes if needed, along with various office and admin duties such as filing, word processing, maintaining databases and photocopying for other senior staff. You'll also be in charge of organising staff lunch rotas, receiving and managing post, and signing for incoming post if residents are not able to receive it themselves., Signature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents' lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels. We are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in. You're a friendly and welcoming first point of contact for the business, IT literate (competent in MS Office) with previous switchboard experience and a professional telephone manner. Previous exposure to problem-solving and client complaints, and excellent communication skills, would be a bonus.

• £13.45 per hour
• Shift times: 07:00-19:30
• Bank shifts available - no set hours per week, you will be offered shifts as and when available
• Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
• Workplace pension
• Free meals on shift for staff working 6+ hours
• Life Assurance Scheme
• 'Blue Light' discount scheme eligible
• Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
• Staff recognition scheme - Purple Heart Award
• Ongoing career training and development
• Employee Assistance Programme, occupational health support and wellbeing services
• Plus cycle to work scheme, study support, long service awards and more

Transport Links

• Commuting - Hertford East (0.6 miles) and Hertford North (0.7 miles)
• Bus number - 324 (0.3 mile walk)
• Free parking on site for car drivers