Receptionist (Bank)

Nuffield Health; Wolverhampton; On-site; GBP 21,000 - 25,000; Part time

Benefits offered by this job

Holiday in line with the Working Time

Pension scheme

Discounted gym membership

Job summary

Nuffield Health hospital in Wolverhampton is seeking a Receptionist to provide frontline support, answer calls, greet patients and direct them to appropriate areas. You will showcase excellent communication and IT skills in a healthcare setting.

This role emphasizes empathy, clear explanations, and teamwork to keep the department running smoothly. A friendly, patient-focused attitude and experience in healthcare administration are beneficial.

Qualifications

• Empathy and customer service skills to build positive relationships.
• Experience of working in healthcare administration or on reception.
• Great communication, IT and keyboard skills.

Responsibilities

• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Skills

Empathy

Customer service

Communication skills

IT skills

Keyboard skills

Education

Experience in healthcare administration or on reception

Job description

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.,

• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

As a Receptionist at our hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.

As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind.

• Holiday in line with the Working Time Directive
• Access to our Pension Scheme
• Discounted gym membership at £35.00 a month.