Receptionist (Bank)

Nuffield Health Brentwood; Cambridge; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Holiday allowance

Pension scheme

Gym membership

Job summary

Nuffield Health Cambridge Hospital is seeking a part-time Bank Receptionist to be the friendly face at the Cambridge Hospital reception. You will greet patients, handle enquiries, book appointments and support the department with paperwork. The role requires empathy, clear communication and good IT skills.

Prior experience in healthcare administration is preferred; training will be provided. Shifts include early mornings, early evenings and weekends; bank hours mean variable weekly commitments

Qualifications

• Excellent communication and customer service skills.
• Experience in healthcare administration or a reception environment.
• Good IT and keyboard skills.

Responsibilities

• Answer phone calls, enquiries and book appointments.
• Welcome patients and direct them to changing or waiting rooms.
• Prepare clinical paperwork, referral forms and charge sheets.
• Explain information clearly with empathy.

Skills

Empathy

Customer service

Phone handling

Communication

IT skills

Job description

Receptionist (Bank)

Cambridge Hospital | Bank - Ad Hoc | Part Time

Up to £13.10 per hour

Includes early mornings, early evenings and weekend shifts.

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability

Our reception team in ourCambridge Hospital currently have an internal opportunity for a Receptionist. Continue your journey with us whilst we’ll support you to be your best.

The Role

You will be the face of Nuffield Health and sensitive to our customer’s needs.

As a Receptionist you will:

• Use your empathy and customer service skills to build positive relationships.
• Put people at ease when they visit your department.
• Answer the phone, dealing with enquiries and booking appointments.
• Welcome patients, in person, and directing them to the appropriate changing or waiting rooms.
• Crucially, you will also help the department run smoothly by preparing clinical paperwork, referral forms and charge sheets, plus terms and conditions.

The Person

To succeed as a Receptionist you will have:

• Great communication skills.
• The ability to explain sensitive or complicated information in a clear, sympathetic and easily understood way.
• Ideally, you will have experience of working within Healthcare administration or a relevant reception environment.
• Good IT and keyboard skills.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind.

• Holiday in line with the working time directive
• Access to our pension scheme
• Discounted gym membership at £35.00 a month

Nuffield Health Cambridge Hospital

Our state-of-the-art hospital, is central Cambridge’s premium private hospital, boasting an Outstanding CQC score and offer a full range of medical and surgical specialties. With expertise in Cancer care and Cancer surgery, Orthopaedic surgery (including robotic surgery), Neurosurgery, Cardiology as well as specialist Paediatric services. Recently having secured a partnership with the Royal Papworth NHS (National Health Service) Trust we will see growth in our Cardiology services and aim to expand our current speciality in this field.

Backed by the latest diagnostic imaging facilities including wide bore MRI and CT scanning, we offer immediate assessment and expert diagnosis. Hospital facilities include 3 state of the art digital theatres, 32 beds, Surgical Day Case theatre/endoscopy suite, Surgical Day PODs, private consultation rooms, close monitoring units, Chemotherapy suite, on-site registered pharmacy, Diagnostic scanning unit and a Pathology laboratory.

Join Nuffield Health and create the future you want, today.

It starts with you.