Receptionist (Bank)

Nuffield Health; Kemp Town Estate; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Pension Scheme

Discounted gym membership

Holiday allowance

Free parking

Job summary

Nuffield Health Brighton Hospital is seeking a receptionist to greet patients, manage enquiries and coordinate appointments. You will support the clinical team by preparing paperwork and directing patients to the appropriate areas, while maintaining high standards of service.

Candidates should have experience in healthcare administration or reception, with excellent communication and IT skills. This role offers a flexible, ad-hoc bank basis to align with hospital needs and your availability.

Qualifications

• Experience in healthcare administration or reception preferred.
• Strong communication, IT and keyboard skills.
• Ability to explain sensitive information clearly and empathetically.

Responsibilities

• Answer phone, handle enquiries and book appointments.
• Welcome patients in person and direct them to changing or waiting areas.
• Collaborate with colleagues to ensure smooth department operation.
• Prepare clinical paperwork, referral forms, charge sheets and terms.
• Work on ad-hoc bank basis to cover needs and availability.

Skills

Empathy

Customer service

Phone etiquette

Communication skills

IT skills

Keyboard proficiency

Healthcare administration

Tools

Microsoft Office

CRM/Reception software

Job description

• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions, Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
  As a Receptionist at our hospital, you'll have great communication, IT and keyboard skills. You're also able to explain sensitive or complicated information in a way that's clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception.
  As the UK's largest Healthcare Charity, we're here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you'll help people feel at ease and find their way to where they're meant to be. If you're sensitive to people's needs and passionate about exceptional service, it starts with you., At Nuffield Health Brighton Hospital, we work with leading medical Consultants to provide first-class treatments and high standards of care for the prevention, diagnosis, and treatment of a wide range of medical and surgical conditions using the latest facilities and technology. We take pride in delivering high standards of patient care to both private patients and the NHS. Our facilities include 44 purpose built en-suite rooms, three operating theatres and an endoscopy theatre. Other facilities include physiotherapy, health screening, diagnostics and a dental suite. We are located in Woodingdean, on the east side of Brighton with easy access by rail and road, including free parking

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, access to our Pension Scheme and discounted gym membership at £35.00 a month.