Receptionist Administrator - Sexual Health

Hampshire and Isle of Wight Healthcare NHS Foundation Trust; Portsmouth; On-site; GBP 25,000; Full time

Job summary

A healthcare organization in the UK is looking for a Reception Administrator to join the Sexual Health Team at St Mary's Hospital, Portsmouth. The role involves providing positive customer service, supporting clinical colleagues, and managing appointment records. Ideal candidates should have experience with administrative duties, IT systems, and excellent communication skills. Salary offered is £24,465 annually with opportunities for career development.

Benefits

Career development opportunities

Training and collaborative working

Qualifications

• Experience in admin duties and IT systems.
• Ability to travel to multiple sites in Hampshire.
• Excellent communication skills.

Responsibilities

• Support clinical services including scanning, filing, and creating clinic appointment letters.
• Provide positive customer service to patients and visitors.
• Monitor and action tasks on work lists in the electronic patient records system.

Skills

Customer service

IT systems experience

Excellent communication skills

Tools

Microsoft Office 365

Job description

Reception Administrator – Sexual Health Team

Are you passionate about making a difference, where you can have a varied workday, and support clinical colleagues to deliver a high-quality service?, We are seeking a Reception Administrator to join our Sexual Health Team based at our clinic in St Mary's Hospital, Portsmouth and Gosport War Memorial, hours per week (Monday 8-8pm, then either a Wednesday 8-8pm or Wednesday 2:30pm-8pm Friday 8am-2pm).

You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service., First point of contact greeting patients and visitors and answering telephone calls from other clinical services.

Key Responsibilities

• Supporting clinical services including scanning, filing, creating and sending clinic appointment letters and supporting information and supporting projects and audits as required.
• Inform our electronic patient records system for booking and arriving patients. Monitor and action tasks on work lists. Use of Office 365 packages.
• To be part of a wider administration team as part of and integrated Sexual Health Service.
• To be actively involved in patient engagement and feedback, quality and audit and contribute to service improvement.
• You will be experienced in admin duties, IT systems, with excellent communication skills and be able to travel to multiple sites in Hampshire. Expenses will be paid for travel.
• Whilst we aim to provide all training at your base, there may be a requirement to visit sites in any HIOW Sexual Health Service location for the purposes of training.
• You may also be required on an ad-hoc basis to provide reception admin cover at any Sexual Health Service location.

Qualifications

• Experience in admin duties and IT systems.
• Excellent communication skills.
• Ability to travel to multiple sites in Hampshire.

About the Trust

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Benefits

We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Salary

£24,465 to £24,465 a year Please note for part time hours the salary will be pro rata.