Receptionist / Administrator

The Methodist Church in Britain; Hextable; On-site; GBP 21,000 - 24,000; Part time

Job summary

Herstmonceux Integrative Health Centre is seeking a bank cover receptionist/administrator to support the GP practice run by Integrated Care 24. You will greet patients, book appointments, handle calls and emails, process prescriptions and update records.

Shifts vary and can include Saturdays; prior GP experience is not required though healthcare background is valued. Applicants must have a satisfactory DBS check, right to work in the UK and provide three references.

Qualifications

• Experience dealing with members of the public face-to-face and by telephone.
• Good administrative or customer service experience.
• DBS check clearance and right to work in the UK, plus three years of references.

Responsibilities

• Check patients in and respond to questions.
• Book appointments and respond to enquiries by phone, email and in person.
• Process repeat prescription requests.
• Receive patient specimens.
• Support referrals and liaise with hospitals and community services.
• Update electronic patient records and registrations.
• Help patients use online services.
• General admin tasks including post, email and stationery.
• Keep reception and waiting areas ready for patients and colleagues.
• Provide bank cover during annual leave, sickness and peak demand, including Saturdays.
• Handle confidential information in line with governance and data protection rules.

Skills

People skills

Calm under pressure

Organised

IT skills

Attention to detail

Confidentiality

Tools

Microsoft Office

Email systems

Electronic systems

Job description

Bank cover for receptionist and administrator duties at Herstmonceux Integrative Health Centre, a GP practice run by Integrated Care 24, for periods of leave, sickness or peak demand. Work is the first point of contact for patients: checking them in, booking appointments, answering calls, processing repeat prescriptions and updating records. Shifts vary and can include Saturdays, and prior GP experience is not needed though healthcare background is valued. Applicants need a satisfactory DBS check, right to work in the UK and three years of references.

What the job involves

• Check patients in and respond to their questions
• Book appointments and respond to telephone, email and face-to-face enquiries
• Process repeat prescription requests
• Receive patient specimens
• Support referrals and liaise with hospitals and community services
• Update electronic patient records, scan correspondence and process registrations
• Help patients use online services
• Support general administration, including post, email and stationery
• Keep reception, waiting and consulting areas ready for patients and colleagues
• Provide bank cover during annual leave, sickness and increased demand, including Saturdays where required
• Handle sensitive patient information under confidentiality, information governance and data protection rules

Experience

• Experience dealing with members of the public, face-to-face and by telephone
• Good administrative or customer service experience

Skills & knowledge

• Friendly, approachable and comfortable communicating with people from different backgrounds
• Calm and professional when patients are worried, frustrated or upset
• Organised, able to manage a varied workload as priorities change
• Good IT skills, including email, Microsoft Office and electronic systems
• Accurate recording of information with attention to detail
• Understanding of patient confidentiality and handling sensitive information

Checks & eligibility

• Proof of eligibility to work in the UK
• Satisfactory standard DBS disclosure
• Three years of references

Nice to have

• Previous experience within healthcare or a GP practice

What’s offered

• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Free membership to reward and discount platform
• Access to Blue Light Card and other NHS discount schemes