Receptionist/Administrator

Alastair Ross Medical Practice; Bolton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local GP surgery in Bolton is seeking a friendly and efficient Receptionist/Administrative Assistant to join their busy team. The role involves greeting patients, booking appointments, managing inquiries, and providing administrative support. The ideal candidate will have strong communication skills and a commitment to high-quality patient care. Full training will be provided for candidates without prior GP practice experience. Working hours are 37.5 hours per week with a structured schedule.

Benefits

Training and development opportunities

Supportive team environment

Open-door policy for communication

Qualifications

• Must be friendly, reliable, and efficient.
• Experience in a GP practice is desirable but not essential.

Responsibilities

• Welcoming and assisting patients both in person and over the telephone.
• Booking, amending, and cancelling appointments using clinical systems.
• Managing patient enquiries with professionalism and strict confidentiality.
• Processing repeat prescriptions and test results.
• Providing administrative support to clinicians and the practice team.
• Referring patients to appropriate services as needed.

Skills

Communication skills

Empathy

Organisational skills

Microsoft literacy

Education

GCSE Grades A - C in English and Maths

Job description

We are seeking a friendly, reliable, and efficient Receptionist/Administrative Assistant to join our busy GP Surgery team. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is committed to delivering high-quality patient care.

This is a full-time position of 37.5 hours per week, with the following working pattern:

• Monday:08:00am - 15:00pm
• Tuesday:08:00am- 17:30pm
• Thursday:08:00am - 15:00pm
• Friday:11:00am - 18:30pm

Please only apply if you are able to work these fixed working hours.

Main duties of the job

We are seeking a friendly and efficient Receptionist to join our busy GP Surgery team. The main duties include:

• Welcoming and assisting patients both in person and over the telephone
• Booking, amending, and cancelling appointments using clinical systems
• Managing patient enquiries with professionalism, empathy, and strict confidentiality
• Processing repeat prescriptions, test results, and medical documentation
• Providing administrative support to clinicians and the wider practice team
• Supporting the practice in meeting QOF and BQC KPI requirements
• Referring patients to the appropriate services or specialties as needed

About us

Alastair Ross Medical Practice is a well-established GP surgery located within Breightmet Health Centre, a modern, purpose-built facility. Our multidisciplinary team includes four General Practitioners, one Advanced Nurse Practitioner, a Healthcare Assistant, and a Practice Nurse, all dedicated to delivering safe, patient-centred, high-quality care to our community. We pride ourselves on offering a welcoming and supportive environment for both patients and staff.

What We Have to Offer

• Training and development opportunities to help you grow in your role
• A supportive and friendly team environment where collaboration is encouraged
• An open-door policy, promoting transparency, communication, and easy access to support from colleagues and management

Job responsibilities

• Greeting patients and visitors in a courteous and professional manner
• Answering telephone calls and managing appointment bookings
• Processing prescriptions, referrals, clinical letters, and samples
• Ensuring the reception area is tidy, organised, and welcoming
• Working as part of a team to support the smooth running of the practice
• Ensuring the delivery of safe, high-quality care to all patients
• Managing the amalgamation and processing of new patient records
• Following all practice policies and procedures
• Completing administrative tasks, including scanning, filing, and data entry
• Liaising with clinicians, patients, and external healthcare professionals
• Ensuring administrative work contributes to meeting QOF, BQC, and IIF KPIs

Person Specification

Qualifications

• GCSE Grades A - C in English and Maths Microsoft literate

Experience

• Experience of working in a GP practice is desirable but not essential, as full training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.