Receptionist/Administrator

Welby Group; Beckingthorpe; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free parking

28 days annual leave plus bank-holiday

Staff events and a welcoming team

Job summary

The Welby Practice in England is seeking a full-time Medical Receptionist to join our exceptional team across Bottesford, Harlaxton and Waltham. You’ll greet patients, manage appointments, and handle enquiries with warmth while supporting the clinical team.

The role is on-site at three sites, with flexibility to cover holidays and sickness, and requires DBS clearance. IT literacy and SystmOne experience are preferred; own transport is essential.

Qualifications

• Experience in customer service or administration, face-to-face and over the phone.
• IT literate (Microsoft Office experience a bonus).
• Experience with SystmOne preferred.
• Excellent communication skills, friendly, professional, and organised.
• Able to work under pressure in a fast-moving environment.
• Team player willing to flex hours and duties to cover holidays and sickness.
• Post subject to satisfactory DBS check.
• Own transport essential for this role.

Responsibilities

• Welcome and support patients with warmth and professionalism
• Manage appointments, patient enquiries, and messages
• Assist with administrative tasks such as workflow management, scanning, handling patient letters, and results follow-up
• Call patients to advise on results or schedule follow-up appointments
• Handle samples and associated paperwork
• Liaise with clinical teams, multidisciplinary colleagues, and external agencies

Skills

Customer service

Administration

Tools

SystmOne

Microsoft Office

Job description

Medical Receptionist – Join Our Exceptional Team at The Welby Practice

This isn’t your ordinary reception job. At The Welby Practice , you’ll be the friendly face our patients see first—and a vital part of keeping our practice running smoothly behind the scenes. If you’re organised, proactive, and enjoy variety, this role could be perfect for you. We're looking for a full time receptionist to work at all 3 sites, Bottesford, Harlaxton and Waltham.

What you’ll do:

Welcome and support patients with warmth and professionalism

Manage appointments, patient enquiries, and messages

Assist with administrative tasks such as workflow management, scanning, handling patient letters, and results follow-up

Call patients to advise on results or schedule follow-up appointments

Handle samples and associated paperwork

Liaise with clinical teams, multidisciplinary colleagues, and external agencies

5 days per week, Monday to Friday

7.5 hours per day, between 08:00–18:30, to cover opening and closing times.

Who we’re looking for:

Experience in customer service or administration, face-to-face and over the phone

IT literate (Microsoft Office experience a bonus)

Experience with SystmOne preferred

Excellent communication skills, friendly, professional, and organised

Able to work under pressure in a fast-moving environment

Team player willing to flex hours and duties to cover holidays and sickness

Post subject to satisfactory DBS check

Own transport essential for this role.

What we offer:

Free parking

28 days annual leave plus bank holidays (pro-rata)

Staff events and a supportive, welcoming team atmosphere

DISCOVER THE WELBY GROUP DIFFERENCE

We're a network of five practices nestled across the picturesque landscapes of Lincolnshire, catering to just over 43,500 patients. Always forward-thinking, we're constantly seeking ways to enhance our services for our valued patients.

Joining our team means becoming a part of a dynamic and innovative organisation that's revolutionising primary care delivery. If you're seeking to join a progressive and thriving organisation committed to delivering top-notch, patient-centred care, we're eager to connect with you.

Our mission is simple: to provide top-tier care tailored to each patient's needs while fostering nurturing work environments that promote growth and success.

We're dedicated to advancing sustainable healthcare through innovation and collaboration. Our core values—Opportunity, Enthusiasm, Supportive, Innovative, Family, and Balance—are not just words; they're principles we encourage our staff to embody and live by every day.

The Welby Group is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

or if you have any queries, please contact Cheila at [e-mail]

Previous Customer Service experience of dealing with the public face-to-face and via telephone. IT Literate, previous experience with Microsoft Office software would be beneficial Experience using SystmOne would be preferable Ability to work as part of an