Receptionist / Care Navigator

Benfleet PCN; Harleston; Remote; GBP 14,000 - 21,000; Part time

Job summary

Harleston Medical Practice in Harleston is seeking a friendly receptionist to join our team on a part-time basis, for 18 hours per week on Tuesday and Wednesdays. The pay will be from £12.71 per hour, based on experience.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

Qualifications

• Customer service/patient experience is desirable.
• Excellent communication skills are required.
• Ability to work as part of a team.
• Strong IT and administrative skills with high attention to detail.

Responsibilities

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

Skills

Customer service

Communication skills

Team player

IT skills

Job description

About the Role

Harleston Medical Practice has an opportunity for an enthusiastic and proactive receptionist to join our team on a part-time basis, for 18 hours per week on Tuesday and Wednesdays. The pay will be from £12.71 per hour, based on experience.

The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone.

• Greeting and directing all patients.
• Making appointments.
• Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate.
• Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.
• Advising patients of practice procedures.
• Registering new patients.
• Accurately maintaining patient database and records, photocopying, filing and scanning.

About the Candidate

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes:

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

About Us

We offer competitive compensation, opportunities for professional growth, and a supportive work environment. If you are passionate about healthcare administration and customer service, we would love to hear from you!

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.