Medical Receptionist

Welby Group; Navenby; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

36 days annual leave (pro rata for PT)

Staff social events

Monthly employee awards

Free parking

Employee Assistance Programme

Supportive working environment

Professional development opportunities

Wellbeing and work-life balance

Job summary

Cliff Villages Medical Practice – Navenby & Waddington is seeking a Medical Receptionist to greet patients, manage appointments, answer calls, and handle patient documentation with a warm, professional approach. You will support our clinical and admin teams across two sites and contribute to excellent patient care.

The role requires strong customer service, effective communication, and IT literacy. SystmOne experience is desirable but not essential, and flexible to cover holidays and sickness.

Qualifications

• Experience in customer service, ideally in a patient-facing role.
• Confident communicating face-to-face and over the telephone.
• IT literate; Microsoft Office experience beneficial.
• Experience with SystmOne desirable but not essential.
• Able to work well within a busy, multi-skilled team.
• Flexible to support holiday and sickness cover when needed.

Responsibilities

• Greeting and directing patients.
• Managing appointments using clinical systems.
• Handling telephone enquiries.
• Processing patient information and documentation.
• Supporting patients with queries and requests.
• Signposting patients to appropriate services.
• Liaising with GPs, clinicians, community teams, and secondary care providers.

Skills

Customer service

Face-to-face communication

Telephone communication

IT literacy

SystmOne

Microsoft Office

Tools

Microsoft Office

Job description

Cliff Villages Medical Practice – Navenby & Waddington

The Role

Do you enjoy helping people? Are you friendly, approachable, and calm under pressure? Do you thrive in a busy environment where no two days are the same? If so, we’d love to hear from you.

Come and join our welcoming team at Cliff Villages Medical Practice across our Navenby and Waddington sites and become the friendly face that greets and supports our patients every day.

As a Medical Receptionist, you will play a key role in delivering excellent patient care and customer service while supporting our wider clinical and administrative teams.

Your duties will include:

• Greeting and directing patients
• Managing appointments using our clinical systems
• Handling telephone enquiries
• Processing patient information and documentation
• Supporting patients with queries and requests
• Signposting patients to the most appropriate services
• Liaising with GPs, clinicians, community teams, and secondary care providers

You will be the first point of contact for many of our patients, so a warm, professional, and compassionate approach is essential.

We are considering full-time and part-time applicants to work Monday to Friday between 08:00and 18:30

Who Are We Looking For?

We are looking for someone who is:

• Experienced in customer service, ideally in a patient-facing or public-facing role
• Confident communicating both face-to-face and over the telephone
• IT literate, with Microsoft Office experience beneficial
• Experience with SystmOne desirable but not essential
• Able to work well within a busy, multi-skilled team
• Organised, adaptable, and able to work under pressure
• Friendly, professional, and compassionate
• Flexible to support holiday and sickness cover when needed

This post is subject to a satisfactory DBS check.

What We Can Offer You

• Generous annual leave entitlement of 36 days including bank holidays (pro rata for part-time employees)
• Staff social events
• Monthly employee awards
• Free parking
• Access to our Employee Assistance Programme
• A supportive and collaborative working environment
• Opportunities for professional development and career progression
• A strong focus on wellbeing and work-life balance

Discover The Welby Group Difference

The Welby Group is a forward-thinking network of five practices across Lincolnshire, providing care to over 43,500 patients.

We are passionate about delivering high-quality, patient-centered care while creating supportive workplaces where our teams can grow and succeed.

Joining us means becoming part of an innovative organisation that is continually improving and evolving the way primary care is delivered.

Our values — Opportunity, Enthusiasm, Support, Innovation, Family, and Balance — are at the heart of everything we do.

The Welby Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.