Receptionist

West Suffolk Clinical Commissioning Group; Little Waltham, Great Notley; Remote; GBP 19,000 - 25,000; Full time

Job summary

West Suffolk Clinical Commissioning Group is seeking a receptionist to join the Little Waltham and Great Notley Surgery teams, working across both sites with flexible full-time or part-time hours, including mornings, afternoons and evenings, plus 1 in 12 Saturday mornings. You may need to cover annual leave.

In this frontline role, you will help patients access services, keep health records up to date, and ensure bookings are well-managed.

Qualifications

• Excellent communication skills with a clear and polite telephone manner.
• Be a team player and collaborate with colleagues.
• Strong IT and administration skills are required.
• Must be flexible to cover annual leave.

Responsibilities

• Greet and direct all patients.
• Make appointments and issue appointment cards as required.
• Process letters, forms, specimen bottles, etc.
• Handle information requests and manage problems and complaints.
• Advise patients on practice procedures.
• Register new patients.
• Answer telephone promptly.

Skills

Communication skills

Team player

IT skills

Administration skills

Flexibility

Job description

About the Role

Little Waltham and Great Notley Surgery has an opportunity for a receptionist to join our team, working across both our sites. The role is offered on either a full-time or a part-time basis, and shifts will include mornings, afternoons and evenings, as well as 1 in 12 Saturday mornings, so you must be able to be flexible. You will also be asked to cover annual leave.

In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

• Greeting and directing all patients.
• Making appointments and giving out appointment cards, where required.
• Dealing with letters, completed forms, specimen bottles, etc.
• Dealing with requests for information, and managing problems and complaints.
• Advising patients of practice procedures.
• Registering new patients.
• Answering the telephone, promptly.

About the Candidate

The ideal candidate will:

• have excellent communication skills, with a clear and polite telephone manner
• be a team player
• have strong IT and administration skills
• be flexible to cover annual leave

About Us

We are a 2-site, friendly training practice with over 21,000 patients. You will be supported by our team of 15 doctors, 3 nurse practitioners, nurses, healthcare assistants, receptionist and admin team.

Disclosure and Barring Service Check

Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.