GP Receptionist / Care Navigator

Tasburgh Lodge Surgery; Woodhall Spa; On-site; GBP 12,000 - 18,000; Part time

Job summary

Tasburgh Lodge Surgery is seeking a friendly, professional Medical Receptionist / Care Navigator to join our busy GP practice in Woodhall Spa. Part-time or full-time hours (up to 30 hrs/wk) are available, with training provided.

Experience in general practice and familiarity with SystmOne would be advantageous but not essential. You will greet patients, answer calls, manage appointments, handle mail and maintain accurate records, while protecting patient confidentiality.

Qualifications

• GCSE English and Maths or equivalent are required.
• Excellent written and verbal communication and customer care skills.
• Experience with general office procedures and clinical systems is preferred.

Responsibilities

• Greeting and welcoming patients and visitors.
• Answering and directing phone calls and handling enquiries.
• Managing appointments - booking, rescheduling and confirming.
• Handling incoming and outgoing mail and emails.
• Maintaining the reception area to look professional.
• Managing records and data entry with accuracy and confidentiality.
• Providing administrative support and assisting staff as needed.
• Dealing with general enquiries in person, by phone or email.
• Assisting staff or management with registrations and opening/closing of practice premises.

Skills

Communication skills

Customer care

Teamwork

Confidentiality

Organisational skills

Education

GCSE English and Maths

Reception/office qualification

GP reception experience

Tools

SystmOne

Clinical systems

Job description

Tasburgh Lodge Surgery is located in the beautiful village of Woodhall Spa.

An opportunity has arisen to recruit an enthusiastic, motivated and forward-thinking Receptionist / Care Navigator to work part-time or full time (up to 30 hrs p/w) within our dedicated reception team. We are looking for a team player wanting to help our surgery continue with its great success and contribute to its key performance measures and development. Experience in general practice as well as familiarity with SystmOne would be a distinct advantage but is not essential.

Main duties of the job

• Greeting and welcoming patients and visitors - Making a good 'first impression', dealing with enquiries at the front desk and handing out prescriptions.
• Answering and direting phone calls handling enquiries, taking messages,and transferring calls to the right person.
• Managing appointments - booking, rescheduling and confirming appointments.
• Handling incoming and outgoing mail - sorting post and generic emails.
• Maintaining the reception area - keeping it tidy, stocked with supplies, and professional-looking.
• Managing records and data entry - updating contact details, logging visitor information, and maintaining accurate records.
• Providing administrative support - helping wih filing, photocopying, scanning or basic correspondence.
• Dealing with general enquiries - in person, by phone or via email.
• Assisting staff or management - supporting internal communication, registrations, chaperoning and opening and closing of practice premises as and when required.

About us

Tasburgh Lodge is part of the larger partnership of James Street Family Practice in Louth and we work as a very strong and committed team that thrives on delivering the very best to our patients, whilst enjoying a fabulous working relationship.

We are a training practice for Registrars, Student Nurses and Medical Students and are also a Research-Ready practice and actively take part in research projects.

This position would be perfect for anyone wanting to work amongst a brilliant team utilising and enhancing their skills in a very welcoming environment.

Job responsibilities

Job summary

Medical Receptionist / Care Navigator

We are seeking a friendly, professional, and highly organised MedicalReceptionist/Care Navigator to join our busy GP practice. As the first point ofcontact for patients, you will provide excellent customer service bothface-to-face and over the telephone, ensuring patients are directed to the mostappropriate healthcare professional or service.

Key responsibilities include managing appointments, handling patientenquiries, processing registrations, maintaining accurate patient records,supporting administrative functions, and working closely with clinicians andpractice staff to ensure the smooth running of the surgery. You will alsoassess and prioritise requests, including home visit requests, whilemaintaining strict patient confidentiality at all times.

The successful candidate will have excellent communication and ITskills, a professional and compassionate manner, strong organisationalabilities, and the confidence to work independently in a fast-pacedenvironment. Previous reception, customer service, or healthcare experience isdesirable but not essential, as full training will be provided.

This is an excellent opportunity to contribute to high-quality patientcare within a supportive and dedicated primary care team.

Person Specification

Qualifications

• GCSE English and Maths, or equivalent.
• Excellent written and verbal communication, interpersonal and customer care skills.
• Knowledge of general office procedures and experience using clinical systems.
• Experience of teamwork, using initiative and managing competing priorities.
• Flexible, reliable and able to remain calm under pressure and adapt to change.
• Sound judgement, resourcefulness and a commitment to strict confidentiality.
• A tactful and empathetic approach when supporting distressed or anxious patients and carers.
• Flexibility around working hours, including covering staff sickness at short notice.
• Reception or office-based qualification.
• Previous experience as a GP receptionist or in a general practice environment.
• Working knowledge of medical terminology and SystmOne.
• Experience of handling challenging situations professionally.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceAccording to Experience