Medical Receptionist - GP practice

Holes Lane Medical Ltd; Coalville; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Progression opportunities

Training and development

Job summary

Holes Lane Medical Centre is seeking a friendly, professional Patient Advisor/Receptionist to join the front-of-house team. You will be the first point of contact for patients, handling appointments, records, enquiries, and supporting the clinical team for smooth daily operations.

We offer a 25-hour week with shifts across Monday, Tuesday, Thursday, and Friday afternoons, aiming to provide a warm and confidential environment with opportunities for training and development.

Qualifications

• Proficient in Microsoft Office and general IT systems.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.

Responsibilities

• Greet and assist patients in a courteous and efficient manner.
• Schedule appointments and manage bookings.
• Answer phone calls and respond to patient queries.
• Update and maintain accurate patient records.
• Support administrative tasks and always ensure confidentiality.
• Ideal candidates will have strong communication skills, attention to detail, and a calm, compassionate approach in a busy healthcare environment.

Skills

Microsoft Office

IT systems

Communication

Customer service

Education

NVQ Business Admin

Tools

SystmOne

Job description

Holes Lane Medical Centre is a progressive, innovative, adaptive, and high achieving training practice established in Woolston, Warrington. We have 2 branches located within easy reach of the M62 and M6 motorways that serve a population of 10,200 patients.

We continually strive to, not only respond to the communitys needs, but encourage the growth and development of all our staff. We believe that effective teamwork, collaboration, and continual improvement delivers strategies that keep the practice resilient. We are searching for a likeminded individual who shares this ethos.

In April 2024, we introduced My Care. A new approach in the management of care for patients with long-term conditions. It is collaborative, empowering the patient to have a quality of life by addressing their needs holistically and promoting shared decision making with the support of the clinician. Feedback from patients and staff has been very good. Continual nurse training will be offered to keep this initiative a success.

Main duties of the job

We are seeking a friendly, professional, and highly organised Patient Advisor/Receptionist to join our front-of-house team. You will be the first point of contact for patients, providing a warm welcome and delivering excellent customer service both in person and over the phone. Your responsibilities will include booking appointments, managing patient records, handling enquiries, and supporting the clinical team to ensure smooth day-to-day operations.

Key Responsibilities

Greet and assist patients in a courteous and efficient manner.

Schedule appointments and manage bookings.

Answer phone calls and respond to patient queries.

Update and maintain accurate patient records.

Support administrative tasks and always ensure confidentiality.

Ideal candidates will have strong communication skills, attention to detail, and a calm, compassionate approach in a busy healthcare environment.

25 hour position

Monday- 13:30-18:30

Tuesday - 08:30-13:30

Thursday - 13:00-18:00

Friday - 13:30-18:30

About us

Why Join Us?

• Work within asupportive interactive teamenvironment.
• You would work within a supporting and interactive team that feels like family.
• Competitive salarywith opportunities for progression.
• Where possible we will support yourwork life balance.
• Make a meaningful impacton patient care within our local community.
• Access to ongoingtraining and professional development.

Job responsibilities

We are seeking a friendly, professional, and highly organised Patient Advisor/Receptionist to join our front-of-house team. You will be the first point of contact for patients, providing a warm welcome and delivering excellent customer service both in person and over the phone. Your responsibilities will include booking appointments, managing patient records, handling enquiries, and supporting the clinical team to ensure smooth day-to-day operations.

Key Responsibilities

Greet and assist patients in a courteous and efficient manner.

Schedule appointments and manage bookings.

Answer phone calls and respond to patient queries.

Update and maintain accurate patient records.

Support administrative tasks and always ensure confidentiality.

Ideal candidates will have strong communication skills, attention to detail, and a calm, compassionate approach in a busy healthcare environment.

Person Specification

Experience

• Proficient in Microsoft Office and general IT systems Excellent verbal and written communication skills Strong interpersonal and customer service skills Ability to work under pressure and manage multiple tasks. High level of accuracy and attention to detail Understanding of confidentiality and data protection
• Based on the practice aspirations, the following skills would be desired: Previous experience in a healthcare or receptionist role Familiarity with medical booking or records systems SystmOne NVQ Level 2 or 3 in Business Administration or Customer Service Basic understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.