Receptionist/Admin

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading NHS teaching trust in Oxford is looking for a full-time Clinical Receptionist/Administrator. The successful candidate will provide professional reception and administrative support, greeting patients and ensuring accurate data management. Excellent communication and organisational skills are essential. Full training will be provided, and the role will involve working shifts from 07:30 to 18:00, Monday to Friday.

Qualifications

• Experience of using computer systems and basic computer knowledge.
• Pro-active and motivated individual who enjoys working in a busy environment.
• Excellent organisational and communication skills.

Responsibilities

• Greet patients at reception in a helpful manner.
• Check patient demographics and ensure data accuracy.
• Register patient attendance in real-time.

Skills

Computer literacy

Organisational skills

Communication skills

Customer service skills

Job description

Overview

Job Title: Clinical Receptionist/administrator for pre op assessment and outpatient department. To provide a professional and efficient reception service to the Directorate, ensuring that all patients and visitors are welcomed to the department in an appropriate manner whilst adhering to the Trust Policy on Data Quality. To provide a professional, comprehensive, and effective administration support service to the administration, nursing and the wider medical teams.

Responsibilities

• To greet patients at reception in a helpful, polite and efficient manner.
• Check all demographics details for patients in arrival, updating these appropriately whilst adhering to the Trust Policies for data protection and patient confidentiality.
• Register patient's attendance on EPR in real-time.
• Deal with enquiries in a sympathetic and professional manner using tact and diplomacy when dealing with anxious patients and relatives.
• To ensure that special requests for additional support in clinics such as interpreters or sign language services are dealt with timeously.
• To ensure that all clinic lists are available, up to date and accurate, recording all late bookings, cancellations and DNAs appropriately.
• To ensure patients are checked in and out of clinic in real-time where possible.
• To arrange return transport or book patients ready to allow for patients to be collected in a timely manner. Communicate with clinic staff regarding patients that are on transport.
• To make sure the relevant reception areas within the Department are kept tidy and in good repair, with any defects being reported to the line manager.
• To be able to prioritise your workload and work with minimal supervision.
• To undertake further training as and when required.
• Use the Electronic Patient Record (EPR) system to locate and track patient's records when requested to do so by members of the administrative or clinical team.
• Ensure all entries made are accurate and current.
• Comply with the requirements of the Data Protection Act, Access to Health Records Act and legislation issued in relation to confidential data.
• Communicate with patients, carers, clinical and non-clinical staff in a confident and polite manner, whilst maintaining patient confidentiality.

Qualifications / Skills

• Experience of using computer systems and basic computer knowledge.
• Pro-active, motivated individual who enjoys working in a challenging and busy environment within the Outpatient and Pre op assessment Department.
• Excellent organisational, communication skills and ability to work well under pressure; a key team player.
• Computer literacy and good customer service skills; full training will be provided.

About the Trust

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Find out more here at ouh.nhs.uk. The Trust also notes that it is a base for medical education, training and research, with opportunities to watch how we deliver compassionate excellence via the OUH YouTube channel.

Other information

This post is full time 37.5 hours. The successful candidate will be required to work shifts covering from 07:30 to 18:00, Monday to Friday. The post holder will have access to vulnerable people in the course of their normal duties and, as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.