Receptionist

J.W. Lees & Co.; Wotton-under-Edge; On-site; GBP 14,000 - 20,000; Full time

Benefits offered by this job

Profit share

30% discount on food and drink across 

50% off food on shift

Discounted stays in our hotels and inn

Wellbeing programme

Career progression

JW BenefitHub discounts

Job summary

JW Lees seeks a Receptionist to join our team at our hotels. The role includes early or late shifts (7am–2:45pm or 2:45pm–10pm) with weekend work on a 35-hour contract.

You’ll handle guest bookings, check-ins/outs, and dining reservations, while enjoying benefits and career progression opportunities. Rewards include a profit share, staff food and drink discounts, access to JW BenefitHub discounts, and wellbeing support through our Employee Assistance Programme, with chances to grow within the

Responsibilities

• Meet and greet guests and visitors to the Hotel
• Manage face to face, online and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the Hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints and service issues
• Handle cash and card payments
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately

Job description

Hotel Receptionist Vacancy - Up to £12.21 per hour plus tips and profit share

We are looking for a Receptionist to join our fabulous team.

The shifts for the role include; early shift 7am – 2.45pm , Late shift 2.45pm – 10pm and weekend work is required. On a 35 hour contract

What we offer our Receptionists

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Receptionist does at JW Lees

• Meet and greet guests and visitors to the Hotel
• Manage face to face, on line and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the Hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints and service issues
• Handle cash and card payments
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately

About JW Lees

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do:

Proud - Savvy - Honest - Passionate - Personal - Together