Bar and Waiting Team Member - Trearddur Bay Hotel

J.W. Lees & Co.; Trearddur; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay with tips and tronc

Annual profit share bonus

30% food and drink discount for you, 2

50% off food on shift

Hotel and accommodation discounts

Wellbeing support and counselling

Career development programs

Enhanced parental policies

Access to JW BenefitHub discounts

Job summary

JW Lees is seeking a Bar and Waiting Team Member to deliver outstanding customer service and share passion for great beer. You’ll support teammates, become a brand ambassador, and confidently suggest food and drink pairings to guests.

Experience isn’t essential, but proactivity and enthusiasm for hospitality will help you shine. Join a family-owned brewer with deep roots in the community, offering staff discounts, wellbeing support, and development opportunities within JW Lees’ pubs, inns and

Qualifications

• Experience isn’t essential, but being proactive, supportive and passionate about hospitality is beneficial.
• Ability to tailor service to the customer and provide best in class service.
• Willingness to learn about beers and food pairing to make recommendations.

Responsibilities

• Provide best-in-class customer service to guests.
• Support teammates in all areas; help out wherever needed.

Skills

Customer service

Teamwork

Beer knowledge

Brand ambassador

Job description

What a Bar and Waiting Team Member does at JW Lees:

• You will be totally focused on our customers, providing best in class customer service and tailoring your service to suit the customer
• Supporting your teammates in all areas, helping out wherever needed. We are a family
• Know everything about our beers - we are a brewery and proud of it
• Be confident in recommending food and drink to our customers. We want brand ambassadors!
• Previous experience isn't essential, but being proactive, supportive and passionate about hospitality is!

About JW Lees

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences. We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart of everything we do: Proud - Savvy - Honest - Passionate - Personal - Together

• Competitive pay plus cash tips and tronc (that's your card tips that are paid into your bank)
• Annual profit share bonus, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs, inns and hotels for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• 24 hour confidential wellbeing support, plus counselling provided by the Licenced Trade Charity
• Great opportunities to grow in your role and progress your career with our internal and external development programmes
• Enhanced maternity, paternity and adoption policies
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts