Receptionist

Alderley Edge Hotel; Alderley Edge; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Annual profit share

30% food & drink discount

50% off food on shift

Discounted hotel stays

Employee wellbeing programme

Career progression opportunities

JW BenefitHub discounts

Job summary

JW Lees is seeking a Hotel Receptionist to join the team in Alderley Edge. The role includes meeting guests, managing bookings, checking guests in and out, and maintaining accurate occupancy records. Shifts include early, late, and weekend work on a 35-hour contract.

Perks include profit share, substantial food and drink discounts, discounted stays, wellbeing support, and opportunities for career progression.

Qualifications

• Excellent communication and customer service skills.
• Ability to manage reservations and guest queries.
• Proactive and friendly approach with a professional appearance.

Responsibilities

• Meet and greet guests and visitors to the hotel.
• Handle face-to-face, online and telephone bookings.
• Check reservations and room allocations.
• Assist with guest check-in/check-out and restaurant bookings.
• Maintain occupancy levels on the computer system and adjust room rates as needed.
• Process payments and ensure accuracy of cash handling.

Skills

Customer service

Communication

Multi-tasking

Job description

Hotel Receptionist Vacancy - Up to £12.21 per hour plus tips and profit share

We arelooking for a Receptionist to join ourfabulous team.

The shifts for the role include; early shift 7am – 2.45pm , Late shift 2.45pm – 10pm and weekend work is required. On a 35 hour contract

What we offer our Receptionists:

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Receptionist does at JW Lees:

• Meet and greet guests and visitors to the Hotel
  
• Manage face to face, on line and telephone bookings
  
• Check all reservations and room allocations
  
• Handle guest queries and requirements
  
• Check guests in and out of the Hotel
  
• Prepare restaurant reservations
  
• Maintain occupancy levels on the computer system
  
• Manage the computer system including room rates and changes
  
• Dealwith customer requirements, complaints and service issues
  
• Handle cash and card payments
  
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
  

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heart of our business, always doing the right thing and always sticking together. Our six values are at the heart ofeverything we do:#

Proud - Savvy - Honest - Passionate - Personal - Together