Receptionist - Alderley Edge Hotel

J.W. Lees & Co.; Alderley Edge; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Profit share

Staff discount 30%

Food discount 50%

Hotel stays discount

Wellbeing support

Career progression

JW BenefitHub discounts

Job summary

JW Lees is hiring a Hotel Receptionist to join our fabulous team. The role offers early and late shifts (7am–2:45pm and 2:45pm–10pm) with weekend work on a 35-hour contract, along with tips and profit share.

You will meet and greet guests, manage bookings, check reservations and room allocations, handle queries, check guests in and out, and support restaurant reservations. Great perks await.

Qualifications

• Excellent customer service skills and a welcoming manner.
• Experience handling bookings (in person, online, and via telephone).
• Ability to check reservations and room allocations accurately.
• Comfortable handling cash and card payments.

Responsibilities

• Meet and greet guests and visitors to the Hotel
• Manage face to face, on line and telephone bookings
• Check all reservations and room allocations
• Handle guest queries and requirements
• Check guests in and out of the Hotel
• Prepare restaurant reservations
• Maintain occupancy levels on the computer system
• Manage the computer system including room rates and changes
• Deal with customer requirements, complaints and service issues
• Handle cash and card payments
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately

Skills

Customer service

Booking management

Cash handling

Communication

Tools

Hotel management software

Job description

Hotel Receptionist Vacancy - Up to £12.21 per hour plus tips and profit share

We arelooking for a Receptionist to join ourfabulous team.

The shifts for the role include; early shift 7am – 2.45pm , Late shift 2.45pm – 10pm and weekend work is required. On a 35 hour contract

What we offer our Receptionists:

• Annual profit share, ensuring you share in the success of the company
• 30% discount on food and drink across our pubs and inns for you and friends and family
• 50% off food when on shift
• Discounted stays in our hotels and inns
• Wellbeing support with our Employee Assistant Programme
• Great opportunities to grow in your role and progress your career
• Access to JW BenefitHub, giving you access to a huge range of high street and online discounts

What a Receptionist does at JW Lees:

• Meet and greet guests and visitors to the Hotel
  
• Manage face to face, on line and telephone bookings
  
• Check all reservations and room allocations
  
• Handle guest queries and requirements
  
• Check guests in and out of the Hotel
  
• Prepare restaurant reservations
  
• Maintain occupancy levels on the computer system
  
• Manage the computer system including room rates and changes
  
• Dealwith customer requirements, complaints and service issues
  
• Handle cash and card payments
  
• Ensure a safe environment in which to work; report any hazard or maintenance defects immediately
  

About JW Lees:

Proudly family owned and nearly 200 years old, JW Lees are the original modern, traditional brewer. With 150 pubs, inns and hotels across the North West and North Wales, we are passionate about great beer, fantastic food and memorable experiences.

We put people at the heartofour business, always doing the right thing and always sticking together. Our six values are at the heartofeverything we do:#

Proud - Savvy - Honest - Passionate - Personal - Together