Receptionist

Cygnet; Wolverhampton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Pension scheme

Strong career progression

Employee referral scheme

Expert supervision & support

Job summary

Cygnet Hospital Wolverhampton is seeking an experienced receptionist to provide a professional, welcoming reception for patients, staff and visitors. You will handle calls, sign-in procedures and daily admin tasks in a busy healthcare environment.

The role requires organisation, reliability and a good level of numeracy and literacy, with a friendly, confidential approach to all site users. Training and support are provided.

Qualifications

• Experience as receptionist/administrator, preferably in healthcare.
• Organised, helpful, multi-tasker.
• Proficient computer skills: Windows, Word, Excel, Outlook.
• Telephone system knowledge and professional phone manner.

Responsibilities

• Provide a professional, welcoming reception experience.
• Greet visitors & notify staff of arrival.
• Ensure sign in/out, and record patient movements.
• Answer & transfer calls; take messages.
• Sort & distribute post.
• Assist with general office duties.
• Keep reception area clean and tidy.
• Promote safety & security; ensure protocols.

Skills

Customer service

Multitasking

Computer literacy

Telephone etiquette

Communication skills

Numeracy

Attention to detail

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Group are looking for a friendly, professional Receptionist with a passion for making a difference to join our team at Cygnet Hospital Wolverhampton.

At Cygnet Hospital Wolverhampton you will be working 40 hours per week, working shifts and weekends, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care.

Cygnet Hospital Wolverhampton is our state-of-the-art PICU & Acute hospital for men, in the West Midlands.

The service features two wards. A 12 bed PICU ward and a 17 bed Acute ward. Cygnet Hospital Wolverhampton has a full multi-disciplinary team (MDT) and supports the acute needs of adults requiring rapid access to mental health services, including those who may need an intensive care environment.

We’re focused on length of stay and making sure individuals move as quickly and safely as possible from our services to the most appropriate and least restrictive environment for them. Individuals can step down through the pathways available within Cygnet services.

Referrals can come to us from all areas, including other acute services and prison services.

Your Day-to-day At Cygnet Hospital Wolverhampton

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls & take messages where appropriate
• Sort & distribute post
• Assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users & ensure all staff comply with security protocols

Why Cygnet? We’ll offer you…

• Salary: £28,050 per annum
• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme

You are…

• An experienced receptionist/administrator used to working with customers/clients – ideally within the healthcare sector.
• Organised, naturally helpful & a good multi-tasker
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems and maintaining a professional telephone manner.
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths & English qualified, with a good level of numeracy & literacy
• Diligent & accurate, with an eye for detail & an understanding of confidentiality

Please note that successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference – we want to talk to you.