Shift Bank Receptionist

Cygnet Group; Kewstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

Cygnet Group at Kewstoke is seeking a Bank Receptionist to join our hospital team. You will manage visitor security checks, operate secure access doors, answer urgent switchboard calls, and support scheduling. The role requires discretion, compassion, and strong communication with patients, families, and staff.

Enhance the welcome experience, maintain confidentiality, and ensure safety protocols are followed. DBS check is required.

Qualifications

• Experience as a receptionist/administrator handling service users and professionals.
• Calm, compassionate demeanour with an understanding of confidentiality.
• Proficient with basic MS Office and telephone systems.

Responsibilities

• Provide a professional, welcoming reception experience.
• Greet visitors, sign in/out and notify staff on arrival.
• Answer and transfer calls; take messages when appropriate.
• Manage visitor security checks and alarms as required.
• Assist with general office duties and post distribution.
• Support scheduling and maintain site security protocols.

Skills

Reception experience

Organised

Multi-tasking

Communication skills

Confidentiality

Computer literacy

Telephone systems

Tools

Windows

Microsoft Word

Microsoft Excel

Outlook

Job description

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

We are looking for a Bank Receptionist to join our team at Cygnet Kewstoke.

Cygnet Hospital Kewstoke provides emergency admissions services for men and women, and a pathway for women to rehabilitation including a specialist servicefor personality disorder.

Responsibilities include managing visitor security checks, operating secure access doors, handling urgent switchboard calls, and supporting with scheduling.

Working in mental health administration requires a calm, compassionate demeanour, as the role often involves interacting with distressed or emotionally heightened individuals. Daily tasks heavily focus on balancing patient confidentiality with strict site security protocols.

£13.00 per hour +12.1% annual leave.

Day to day...

• Provide a professional, welcoming reception experience
• Assign security keys, visitor ID and alarms
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls & take messages where appropriate
• Sort & distribute post, and assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users and ensure all staff comply with security protocols.

You are...

• An experienced receptionist/administrator used to liaising with service users and professionals
• Organised, naturally helpful and a good multi-tasker
• Responsible with an understanding of mental health
• Computer literate - including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• A good level of numeracy and literacy
• Diligent & accurate, with an eye for detail and an understanding of confidentiality.

Please note, successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference - we want to talk to you.