Medical Secretaty

Cygnet; Oldbury; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Strong career progression

Expert supervision & support

Employee referral scheme

Pension scheme

Employee discount savings

Health Cash Plan

Subsidised meals on duty

Job summary

Cygnet Group, at Cygnet Hospital Oldbury, seeks a friendly Ward Clerk to support safe care, record management and MDT coordination. You’ll handle calls, maintain records, coordinate CPA and ward rounds, and minutes for various meetings, ensuring confidentiality and seamless information flow.

The role demands strong typing, excellent MS Office skills, and a service-oriented approach within a mental health setting. DBS check is required.

Qualifications

• Service-oriented with Medical Secretary experience and knowledge of mental health.
• Flexible, adaptable, organised and responsible.
• Excellent typist, RSA 2 level, with audio transcription skills.
• Calm under pressure, able to work independently or as part of a team.
• Strong written and verbal communicator with excellent interpersonal skills.
• Proficient in Microsoft Office programs, including Excel and Word.

Responsibilities

• Maintain Medical Records in accordance with The Management of Records protocol, including auditing and MDT involvement.
• Handle and record calls and queries with confidentiality.
• Liaise with Clinical and Medical areas for discharge documentation.
• Set up and maintain computerised systems for meetings and key people.
• Coordinate CPA, Ward rounds and professional meetings; invite externals, minute taking and distributing notes.
• Communicate with internal/external stakeholders.
• Attend and minute Ward meetings including CIG, team and community meetings.
• Undertake reasonable requests from Senior Management, Medical, Clinical and Administration Team.
• Prepare agendas and minutes for hospital-wide meetings.

Skills

Medical secretary experience

Mental health knowledge

RSA 2 typing

Audio transcription

Microsoft Office

Interpersonal skills

Communication skills

Tools

Microsoft Office

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it. Cygnet Group are looking for a friendly, professional Ward Clerk with a passion for making a difference to others to join our team at Cygnet Hospital Oldbury.

You’ll be working 40 Hours per week (Monday to Friday, 08:00 am to 04:00 pm) at Cygnet Hospital Oldbury, helping ensure the smooth and safe management of our care.

The Service

Cygnet Hospital Oldbury is our state‑of‑the‑art PICU & Acute hospital for women, in the West Midlands. The service has two wards, a 12-bed PICU ward and a 15-bed Acute ward. Cygnet Hospital Oldbury has a full multi‑disciplinary team (MDT) and supports the acute needs of adults requiring rapid access to mental health services, including those who may need an intensive care environment.

We’re focused on length of stay and making sure individuals move as quickly and safely as possible from our services to the most appropriate and least restrictive environment for them. Individuals can step down through the pathways available within Cygnet services. Referrals can come to us from all areas, including other acute services and prison services.

Why Cygnet? We’ll offer you…

• Salary: £29,110 Per Year
• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Employee discount savings
• Health Cash Plan
• Subsidised meals on duty

Your Day‑to‑Day…

• Maintain Medical Records in accordance with The Management of Records protocol including auditing of records, providing support and involvement in the development of Multi‑disciplinary record management within hard copies and electronically.
• Handle and keep appropriate records of calls and queries, in consultation with the clinical team from current patients, their relatives and carers, ensuring confidentiality is respected at all times.
• Liaise with the Clinical and Medical areas to ensure discharge documentation has been received and shared with external sources.
• Set up and maintain computerised system ensuring information relating to meetings and key people available.
• Co‑ordinate the process for CPA, Ward round and professional meetings. Inviting externals, minute taking, arranging the meeting, sending out correspondence, adding information to pink notes.
• Communicating with internal / external Stakeholders.
• Attend and minute take for Ward meetings including CIG, team meeting and Community meeting.
• Undertake any reasonable request from Senior Management, Medical, Clinical and Administration Team.
• Prepare agendas and minute take Hospital‑wide meetings.

We Are Looking For Someone Who Is…

• Service‑oriented, with Medical Secretary experience & knowledge of mental health
• Flexible, adaptable, organised & responsible
• An excellent typist, preferably to RSA 2 level & with audio transcription skills
• Calm under pressure & able to work independently & as part of a team
• A strong written & verbal communicator with excellent interpersonal skills
• Highly proficient in Microsoft Office programs, including Excel, Word and databases.

Please note that successful candidates will be required to undergo an enhanced DBS check.