Receptionist

Cygnet; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Free meals on shift

NHS discount

Pension scheme

Job summary

Cygnet is seeking a receptionist at Wast Hills in Birmingham to warmly welcome visitors, support staff and people in our care, and ensure smooth front-desk operations. The role is 42 hours per week with daytime shifts.

You will greet guests, manage sign-in/out, answer calls, handle mail and room bookings, and assist the admin team with data entry and records while maintaining confidentiality.

Qualifications

• Experience as receptionist/administrator with customer focus.
• Organised, helpful and able to multitask.
• Computer literate including Windows, Word, Excel and Outlook.
• Good communication and confidentiality awareness.

Responsibilities

• Provide a welcoming reception experience for visitors, colleagues and service users.
• Be first point of contact for enquiries and create a professional impression.
• Greet visitors, sign in/out, and notify staff on arrival.
• Answer and screen calls, take accurate messages.
• Respond to general enquiries via phone, email and in person.
• Organise post, deliveries and courier packages, and support meeting room bookings.

Skills

Customer service

Multi-tasking

Computer literacy

Telephone etiquette

Education

GCSE Maths & English

Tools

Microsoft Office

Job description

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Are you an organised and approachable individual who enjoys helping others and creating great first impressions? If so, Cygnet Group would love to hear from you.

We're looking for a dedicated Receptionist to join our team at Cygnet Wast Hills. Working 42 hours per week, Monday to Friday (08:00-16:00 or 09:00-17:00).

You’ll be at the heart of our service, ensuring colleagues, visitors and the people in our care receive a warm welcome and outstanding support from the moment they arrive.

Cygnet Wast Hills provides dedicated, person-centred support to men with learning disabilities, autism and associated complex needs in a robust environment.

The service has a number of independent and communal living spaces for the individuals we support, to maximise opportunities to progress through their care pathway towards greater independence.

Your Day-to-day At Cygnet Wast Hills

• Provide a professional, friendly and welcoming reception experience for all visitors, colleagues and service users.
• Act as the first point of contact for enquiries, ensuring a positive and professional impression of the service.
• Greet visitors and notify the appropriate member of staff of their arrival.
• Ensure visitors sign in and out, and that patients leaving and returning are recorded appropriately.
• Answer, screen and transfer incoming calls, taking accurate messages where required.
• Respond to general enquiries via telephone, email and in person in a timely and professional manner.
• Sort, distribute and prepare incoming and outgoing post, deliveries and courier packages.
• Support with the booking and preparation of meeting rooms and visitor arrangements.
• Maintain accurate records and update internal systems in line with company policies and procedures.
• Assist with filing, scanning, photocopying and document management.
• Support the administration team with data entry, reporting and other ad hoc administrative tasks.
• Order and maintain office and reception supplies, ensuring stock levels are sufficient.

Why Cygnet? We’ll offer you…

• Salary: £28,050 per annum
• Strong career progression opportunities
• Expert supervision & support
• Employee referral scheme
• Pension scheme
• Free Meals on Shift
• NHS Discount

You are…

• An experienced receptionist/administrator used to working with customers/clients – ideally within the healthcare sector.
• Organised, naturally helpful & a good multi-tasker
• Computer literate – including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems and maintaining a professional telephone manner.
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths & English qualified, with a good level of numeracy & literacy
• Diligent & accurate, with an eye for detail & an understanding of confidentiality

Please note that successful candidates will be required to undergo an enhanced DBS check.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

What next?

If you care about making a difference – we want to talk to you.