Receptionist

Cygnet Group; Wolverhampton; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary: £28,050 per annum

Pension scheme

Employee referral scheme

Career progression opportunities

Expert supervision & support

Job summary

Cygnet Group is seeking a friendly receptionist for Cygnet Hospital Wolverhampton. This 40-hour-per-week role involves welcoming visitors, managing sign-ins, handling calls, and supporting general office duties in a busy mental health setting.

Applicants should have healthcare-facing experience, excellent communication, and be able to work shifts including weekends. DBS check is required.

Qualifications

• Experience as receptionist/administrator, preferably in healthcare.
• Organised, helpful and capable of multitasking.
• Computer literate with MS Office proficiency.
• Knowledge of telephone systems and professional phone manners.
• Polite, friendly and approachable with strong communication.
• GCSE Maths and English at a good level of numeracy and literacy.
• Diligent, accurate and able to maintain confidentiality.

Responsibilities

• Provide a professional, welcoming reception experience.
• Greet visitors and notify staff of arrivals.
• Ensure sign in/out and track patient movements.
• Answer and transfer calls and take messages.
• Sort and distribute post; assist with general office duties.
• Keep reception tidy and promote site safety and security.

Skills

Reception experience

Organised

Computer literacy

Telephone system knowledge

Communication skills

Interpersonal skills

Attention to detail

Education

GCSE Maths & English

Tools

Windows/Word/Excel/Outlook

Job description

Helping others improve and turn their lives around - there's no better feeling. It's what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Cygnet Group are looking for a friendly, professional Receptionist with a passion for making a difference to join our team at Cygnet Hospital Wolverhampton.

At Cygnet Hosptial Wolverhampton you will be working 40 hours per week, working shifts and weekends, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care.

Cygnet Hospital Wolverhampton is our state-of-the-art PICU & Acute hospital for men, in the West Midlands.

The service features two wards. A 12 bed PICU ward and a 17 bed Acute ward. Cygnet Hospital Wolverhampton has a full multi-disciplinary team (MDT) and supports the acute needs of adults requiring rapid access to mental health services, including those who may need an intensive care environment.

We're focused on length of stay and making sure individuals move as quickly and safely as possible from our services to the most appropriate and least restrictive environment for them. Individuals can step down through the pathways available within Cygnet services.

Referrals can come to us from all areas, including other acute services and prison services.

Your day-to-day at Cygnet Hospital Wolverhampton:

• Provide a professional, welcoming reception experience

• Greet visitors & notify the appropriate member of staff of their arrival

• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately

• Answer & transfer all incoming calls & take messages where appropriate

• Sort & distribute post

• Assist with general office duties as required

• Keep the reception area clean & tidy

• Promote the safety & security of all site users & ensure all staff comply with security protocols

Why Cygnet? We'll offer you

• Salary: £28,050 per annum

• Strong career progression opportunities

• Expert supervision & support

• Employee referral scheme

• Pension scheme

You are...

• An experienced receptionist/administrator used to working with customers/clients - ideally within the healthcare sector.

• Organised, naturally helpful & a good multi-tasker

• Computer literate - including Windows/Word/Excel/Outlook or equivalent

• Knowledgeable of telephone systems and maintaining a professional telephone manner.

• Polite, friendly & approachable with excellent communication skills

• GCSE Maths & English qualified, with a good level of numeracy & literacy

• Diligent & accurate, with an eye for detail & an understanding of confidentiality

Please note that successful candidates will be required to undergo an enhanced DBS check.

What next?

If you care about making a difference - we want to talk to you.