Receptionist

Thwaites; West of England; Vor Ort; GBP 18.000 - 23.000; Vollzeit

Benefits dieser Stelle

Stream wage access

28 days annual leave

Health cash plan

Employee Assistance Programme

Enhanced maternity/paternity pay

Apprenticeships available

Employee discounts

Life assurance

Bespoke training programmes

Engaging and supportive environment

Zusammenfassung

Thwaites is seeking a Receptionist to be the public face of our hotel in the United Kingdom. You will welcome thousands of guests and be the first and last point of contact, ensuring a warm, memorable start and end to each stay.

In this busy role you will greet guests, assist with check-in and check-out, upsell rooms and facilities, and share local knowledge. The position offers a rewarding career path, competitive pay negotiable by experience, and benefits such as health plan and employee

Qualifikationen

• Warm demeanor with the ability to provide a warm welcome under pressure.
• Strong communication and guest-service focus.
• Calm under pressure and able to handle unexpected situations.

Aufgaben

• Greet guests with a welcoming smile.
• Assist guests during check-in and check-out.
• Upsell rooms and facilities.
• Inform guests about facilities and provide advice.
• Deliver high level hospitality.

Kenntnisse

Warm demeanor

Strong communicator

Customer service

Jobbeschreibung

We're looking for a Receptionist to be the public face of our hotel

You'll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests' journey, you will likely be the first and last point of contact they have in our hotel.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the hotel's facilities, offering advice and assistance when necessary

Who are we looking for?

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment