Receptionist

Future Inn Cardiff; Cardiff; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted stays

Training program

Food on shift

50% discount on food for you and up to

Staff of the Month

Long service bonus

Refer-a-friend incentive

Job summary

Future Inn Cardiff is seeking a Receptionist to join our front desk team. You will handle general hotel reception duties and deliver outstanding customer service while using Microsoft Office and basic databases.

The ideal candidate will have previous receptionist experience in a corporate environment, be professional, well organized, and able to work both in a team and independently in a fast-paced hospitality setting.

Qualifications

• General hotel reception duties
• Excellent customer service skills
• Proficient with Microsoft packages including databases

Responsibilities

• Greet guests and assist with check-in/check-out
• Answer guest queries and provide information
• Support front desk operations and collaborate with team

Skills

Customer service

Microsoft Office

Database usage

Teamwork

Tools

Database software

Job description

All staff within our company are offered the following benefits:

• Generously discounted stays in any of our hotels
• Comprehensive training designed to unlock your potential
• Food on shift
• 50% Discount on food for you and up to 3 guests in any of our restaurants
• Opportunity to win Staff of the Month
• Pay Bonus for Long Service
• £150 for referring a friend to work with us

The Role

We are currently looking for a Receptionist. Your role will consist of general hotel reception duties, however excellent customer service skills and being proficient with Microsoft packages including the use of databases are essential.

The ideal candidate will already be a receptionist in a corporate environment, have a passion for customer service and be professional and well organised.

You will be flexible, reliable, enthusiastic with a passion for hospitality and be able to work in a team and also independently.

Our hotels and Conference Centres are busy establishments, therefore this is very much a hands on role.

A copy of our privacy notice can be found on our website

Compensation: To be discussed