Receptionist

Thwaites; Keswick; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Wages access up to 40% (Stream)

28 days annual leave

Health cash plan

Employee Assistance Programme

Enhanced maternity and paternity pay

Apprenticeships available

Generous employee discounts

Life assurance

Bespoke training programmes

Engaging & supportive work environment

Job summary

Thwaites hotel in Keswick seeks a friendly Receptionist to be the public face of the property. You will greet guests, manage smooth check-in and check-out, and ensure a warm, memorable welcome in a busy environment.

Role involves providing hospitality, answering questions, upselling rooms and facilities, and guiding guests about hotel amenities. A rewarding role with progression and a range of benefits is on offer.

Qualifications

• Warm and welcoming approach to guests.
• Ability to stay calm and professional under pressure.
• Excellent communication and guest service skills.

Responsibilities

• Greet guests with a welcoming smile and assist at check-in/check-out.
• Provide the highest level of hospitality and information about facilities.
• Upsell rooms and hotel services where appropriate.
• Inform guests about hotel facilities and offer helpful advice.
• Maintain a positive, guest-focused reception area.

Skills

Warm demeanor

Calm under pressure

Strong communication

Hospitality mindset

Job description

We're looking for a Receptionist to be the public face of our hotel

You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the hotel’s facilities, offering advice and assistance when necessary

Who are we looking for?

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supporting work environment