Receptionist

Thwaites; Penrith; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Wage access

Annual leave 28–33 days

Health plan

Employee assistance

Maternity/paternity pay

Training programmes

Employee discounts

Life assurance

Job summary

Thwaites is seeking a friendly Receptionist to be the public face of our busy hotel. You will greet guests with a warm smile, manage check-in and check-out efficiently, and ensure every guest receives excellent hospitality from arrival to departure.

You will upsell rooms and facilities, provide information about hotel services, and support colleagues in a fast-paced environment. A calm, proactive approach and strong communication are essential to delivering an outstanding guest experience.

Qualifications

• Friendly, welcoming demeanor.
• Strong communication with guests and colleagues.
• Ability to stay calm and helpful in busy periods.

Responsibilities

• Greet guests with a welcoming smile.
• Assist guests with check-in and check-out.
• Provide high level of hospitality throughout the stay.

Skills

Warm demeanor

Guest hospitality

Communication skills

Smile

Job description

We're looking for a Receptionist to be the public face of our hotel

You’ll be working in a busy, vibrant environment ensuring thousands of guests receive the warmest of welcomes. As Receptionist, you are a vital part of our guests’ journey, you will likely be the first and last point of contact they have in our hotel.

Your day to day;

• Greeting everyone of our guests with a welcoming smile
• Efficiently helping guests whilst the checking in and out
• Providing the highest level of hospitality
• Upselling of rooms and other facilities
• Informing the guests of the hotel’s facilities, offering advice and assistance when necessary

Who are we looking for?

As Receptionist, you will be the first person to greet our guests so will be the key to providing that fantastic first impression. You will need a warm demeanor and be able to give the warmest of welcomes no matter what is going on around you.

To excel in this position, you will need to be calm under pressure reacting effortlessly to unexpected circumstances, always taking them in your stride.

If you are passionate about providing a great guest experience, are a strong communicator and provide service with a smile then this could be the role for you.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Health cash plan
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supporting work environment