Receptionist

Cornhill Castle Hotel; Biggar; Sur place; GBP 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

10% service charges

Free meals on shift

Wellbeing services and resources

Staff development opportunities

Tips retained by team

Annual staff surveys

Résumé du poste

The Commercial Hotel in Biggar is seeking an friendly and organized front-of-house administrator to join our team. You will be the first point of contact for guests, team members, and suppliers, ensuring a warm welcome and efficient service at check-in and throughout their stay.

You will support the Head Receptionist, coordinate guest checks-ins, manage incoming calls and enquiries, and handle deposits and payments.

Qualifications

• Exceptional attention to detail and ability to manage workload (Essential)
• Excellent communication skills (Essential)
• Ability to work under your own initiative (Essential) Previous Administrative Experience (Desirable)
• Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable)

Responsabilités

• Meet and Greet our guests on arrival
• Managing internal and external communication from guests regularly through different communication channels
• Ensuring that all external contractors are signed in and aware of our Fire Safety procedures
• Take payments for bookings, managing deposits and banking during your shift
• Update guest information into our system as and when required
• This list is not exhaustive and other adhoc tasks may be required, and will be discussed with you in advance

Connaissances

Exceptional attention to detail

Excellent communication skills

Ability to work under your own initia​

Previous administrative experience

Experience with ResDiary

Outils

ResDiary

Procure Wizard

Hotel Executive

Description du poste

We’re about much more than hospitality! We’re striving to make life better for people – whether they are team, guests or community, through our everyday actions and decisions. Our team care for others, bring their best and help us move forward, whatever job they do.

ABOUT THE ROLE…

We have a passion for Making Memories in Manorview, whether it be a first or a last, we want our clients and guests to have an experience they will never forget. This role is key to ensure we can deliver this!

You will be the first face that our guests, team, and suppliers see, you will be responsible for making that first impression. Reporting into the Head Receptionist you will support the department to coordinate guest checks ins aswell and managing incoming calls and enquiries.

WHAT WILL YOU BE RESPONSIBLE FOR…

• Meet and Greet our guests on arrival
• Managing internal and external communication from guests regularly through different communication channels
• Ensuring that all external contractors are signed in and aware of our Fire Safety procedures
• Take payments for bookings, managing deposits and banking during your shift
• Update guest information into our system as and when required
• This list is not exhaustive and other adhoc tasks may be required, and will be discussed with you in advance

ARE YOU THE RIGHT PERSON…

At Manorview we have an array of different personalities and think it’s fantastic! We champion individuality and above all else we want our team to express who they are!

You are a friendly, welcoming individual, who is organised and detail orientated, with a passion for making a great first impression.

You will be able to work under pressure at times where required to multi tasks across a number of different tasks as they crop up.

EXPERIENCE AND SKILLS REQUIRED…

• Exceptional attention to detail and ability to manage workload (Essential)
• Excellent communication skills (Essential)
• Ability to work under your own initiative (Essential)Previous Administrative Experience (Desirable)
• Experience with ResDiary, Procure Wizard or Hotel Executive (Desirable)

We pay a fair wage – with our hourly pay being higher than the Government rates, at a minimum. Your earnings will be further enhanced by our 10% service charges and other tips that guests leave – with 100% of tips being retained by the team.

We make life better for our team by:

• Offering great perks and benefits to be enjoyed by you and your family!
• Sharing our profits with you after 1 year of service
• Giving you free meals, soft drinks and hot drinks on shift
• Listening to our team via surveys and feedback sessions
• Offering free wellbeing services and resources, for help whenever you need it
• Creating great learning and development opportunities to support your career