Receptionist

Bird In Eye Surgery; Uckfield; On-site; GBP 12,000 - 18,000; Part time

Job summary

Bird In Eye Surgery in Uckfield Community Hospital is seeking an enthusiastic receptionist to join our friendly team. You will be the first point of contact, greeting patients face-to-face and on the phone, with a professional and empathetic manner.

The role includes a variety of administrative duties to support the clinical team and the smooth running of the practice. Shifts are 5 hours long, 5 days a week on a rota planned a month in advance.

Qualifications

• Friendly, professional demeanor required.
• Good communication skills and accuracy essential.
• Previous reception/administration experience preferred.

Responsibilities

• Answer general queries and guide patients with practice procedures.
• Arrange and manage appointments for patients.
• Signpost patients to the most appropriate service.
• Assist patients with registering at the surgery.
• Answer the telephone and greet patients at reception, maintaining professionalism.

Skills

Customer service

Telephone etiquette

Administrative skills

Empathy

Job description

We are looking for an enthusiastic receptionist to join our friendly and welcoming team, uniquely based in Uckfield Community Hospital. The working hours will be 5 hour shifts, 5 days a week, on a rota basis that is planned one month in advance. The shifts vary from a 7.45am to a 3pm start. You will be the first point of contact, both face-to-face and over the telephone and must have a professional, empathetic and personable manner. The role will involve a variety of administrative duties to support the clinical team and smooth running of the practice. Below details some of the main responsibilities and duties

• answer general queries and guide patients with practice procedures
• arrange appointments
• signpost patients to the most appropriate service
• support patients with registering at our surgery
• answering the telephone and greeting patients at the reception desk, always maintaining the highest level of professionalism