Receptionist

Hollygreen Practice; Thurnscoe; On-site; GBP 11,000 - 18,000; Part time

Job summary

Hollygreen Practice in the United Kingdom is seeking a friendly receptionist to be the first point of contact for patients and visitors. The role focuses on delivering excellent patient experience, meeting and greeting, handling enquiries, and supporting the day-to-day running of the practice.

The hours are 27.5 per week, with shifts including Mon 8am-12pm, Wed 8am-12pm, Thu 8am-6pm, and Fri 8am-6:30pm, with Tuesday off.

Qualifications

• Experience in reception/admin roles preferred.
• Ability to handle enquiries and maintain confidentiality.

Responsibilities

• Meet and greet patients on reception and assist with enquiries.
• Book and manage appointments using the clinic's system.
• Answer the phones and direct patients to the appropriate service.
• Maintain confidentiality and accurate record keeping.
• Scan clinical documents, file, and process messages for the team.
• Support the day-to-day running of the practice and patient registration.

Job description

As a receptionist you will be the first port of call for the practice and first impressions count. It is important that our patients get the the best patient experience when contacting or visiting the practice. The hours we are looking for are 27.5 hours per week as below: Monday 8am - 12 Noon Tuesday Day off Wednesday 8am - 12 Noon Thursday 8am - 6pm Friday 8am - 6.30pm Meeting and greeting patients on reception and helping with the enquiries. Booking of appointments and managing the appointment system. Answering the phones, assisting our patients with requests and sign posting them to the most appropriate service. Admin duties which require attention to detail and accuracy. Maintaining patient confidentiality and accurate record keeping. Admin tasks such as scanning on clinical documents, filing, word processing, handling test results, writing emails, taking messages for your team. Adhering to practice policies and procedures In brief this includes:

• Answering the telephone and dealing with patients queries
• Booking and arriving patients in for their appointments with healthcare professionals
• Unlocking and preparing clinical rooms and ensuring they are stocked
• Support the day to day running of the practice in general
• Deal with people wishing to register with the practice
• Scan on hospital/clinic letters for patients and attach to medical records to ensure records are kept up to date
• Deal with medication requests and prescriptions