Duty Manager

Bloc Gatwick; Crawley; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Uniform provided

Discounted employee friends & family %

Food and beverage discounts

Christmas gifts and employee parties

Introduce a friend scheme

Cycle 2 work scheme

UK attraction discounts @ Merlin Enter

Taste card

Life assurance scheme

Wage stream

Employee assistance programme

Arora star employee recognition

Long service recognition award

Résumé du poste

Bloc Gatwick is seeking a Duty Manager to supervise the hotel team and ensure exceptional guest service. You will lead the front desk on a day-to-day basis and manage check-in/check-out, guest requests, and payment processing using the PMS system.

This role requires strong English communication, excellent organisation, and a calm, proactive manner under pressure. Experience in a hotel environment is advantageous, and uniform is provided by the employer.

Qualifications

• Experience in a similar hotel role is advantageous.
• Opera PMS experience is a plus.
• Excellent communication skills in English (written and spoken).

Responsabilités

• Deliver exceptional customer service at all times.
• Handle guest complaints promptly and apply appropriate service recovery while the guest is present where possible.
• Support reception team members with guest requests, ensuring timely responses.
• Maintain high standards of cleanliness and presentation in all front-of-house areas, resolving maintenance issues where necessary.
• Supervise reception operations including check-in/check-out, use of the PMS system, and payment processing.
• Monitor team performance.
• Communicate guest feedback, special requests, events, VIP arrivals, and maintenance issues to the relevant teams.
• Maintain hotel security through regular checks and attend required meetings and training (including first aid).
• Work collaboratively with other departments, assist with training, and support maintenance or cleaning tasks when required.

Connaissances

Excellent communication

Strong organizational skills

Multi-tasking

Calm under pressure

Written and spoken English

Professional appearance

Team player

Outils

Opera PMS

Description du poste

Salary – £ 29,702

Holiday – 28 days holiday, enhanced after 5 years of service.

But there's more...

• Uniform provided
• Discounted employee friends & family rates at Arora Hotels.
• Food and beverage discounts.
• Christmas gifts and employee parties.
• Introduce a friend scheme.
• Cycle 2 work scheme.
• UK attraction discounts @ Merlin Entertainments.
• Taste card.
• Life assurance scheme.
• Wage stream.
• Employee assistance programme.
• Arora star employee recognition.
• Long service recognition award.

About us...

Bloc Hotel Gatwick is ideally situated for both terminals, just a few short steps from the South Terminal departure lounge. We offer our guests a new way to short stay through the ingenuity of our design and views of the world's most efficient single-runway airport. No other hotel will get you closer to your flight.

A bit about what you will do...

As a Duty Manager for Bloc Hotel, you will supervise the Hotels team to ensure exceptional customer service is delivered to guests consistently, and the front desk operation is smoothly lead on a day-to-day basis.

• Deliver exceptional customer service at all times.
• Handle guest complaints promptly and apply appropriate service recovery while the guest is present where possible.
• Support reception team members with guest requests, ensuring timely responses.
• Maintain high standards of cleanliness and presentation in all front-of-house areas, resolving maintenance issues where necessary.
• Supervise reception operations including check-in/check-out, use of the PMS system, and payment processing.
• Monitor team performance.
• Communicate guest feedback, special requests, events, VIP arrivals, and maintenance issues to the relevant teams.
• Maintain hotel security through regular checks and attend required meetings and training (including first aid).
• Work collaboratively with other departments, assist with training, and support maintenance or cleaning tasks when required.

More about you...

• Providing a high-quality service comes naturally to you.
• Strong organizational skills and attention to detail.
• Very good at multi-tasking and remaining calm under pressure.
• Excellent communication skills with a high standard of written and spoken English.
• A smart and professional appearance.
• You value being part of a team and supporting your colleagues.
• Most of all, you have an approachable, positive, and proactive manner.
• Experience in a similar role within hotel is a significant advantage.
• Opera PMS experience is a plus.

Grow with us...

We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are excitingopportunities for career progression and development across our properties and brands.