Receptionist

art'otel; Rivington; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

30 days holiday

Hotel discounts

F&B discounts

Two meals per day

Wagestream access

Recommend a friend £750

Vitality at work

Ride to Work

Discount hub

Dry cleaning

Annual staff events

Pension plan

Job summary

art’otel Hoxton is seeking a friendly, proactive Receptionist to be the face of One Rivington, delivering a warm welcome to members and visitors while supporting day-to-day workspace operations.

You will manage front-of-house tasks, bookings, inquiries and CRM leads, ensuring a seamless, professional experience and representing art’otel in all guest interactions.

Qualifications

• Previous experience in hospitality, reception, customer service, coworking or hotel operations.
• Excellent communication and organisational skills.
• Strong attention to detail and a proactive approach.
• A genuine passion for delivering outstanding customer service and building positive relationships.
• The ability to remain calm, professional and solutions-focused in a fast-paced environment.

Responsibilities

• Deliver an exceptional front-of-house experience, greeting guests and remaining approachable at all times.
• Manage visitor access, post, deliveries, meeting room bookings and member enquiries.
• Manage the workspace sales inbox, responding promptly to meeting room and day pass enquiries and logging leads within the CRM.
• Support the Community Manager with meeting room and day pass bookings, member onboarding, access cards, welcome packs and inductions.
• Prepare meeting rooms ahead of bookings, including room set-up, AV requirements, refreshments and coordination of catering and housekeeping services.
• Take ownership of member requests and issues, ensuring timely resolution and consistent follow-through.
• Maintain immaculate presentation standards across reception and communal areas, anticipating member needs and reporting maintenance concerns.
• Support community events and engagement activities while acting as a brand ambassador for One Rivington and art'otel.
• Create positive, memorable experiences through every interaction.

Skills

Communication skills

Organisational skills

Customer service

Calm under pressure

Hospitality experience

Job description

We’re launching something special at art’otel Hoxton, a bold, design led flexible workspace designed for ambitious businesses, founders and creatives who want more than just a desk.

We're looking for a friendly, proactive and hospitality-focused Receptionist to be the face of One Rivington. As the first point of contact for members, visitors and guests, you will create a welcoming, professional and seamless experience while supporting the day-to-day operations of our workspace.

Key Responsibilities

• Deliver an exceptional front-of-house experience, standing to acknowledge guests, greeting proactively and remaining approachable at all times.
• Manage visitor access, post, deliveries, meeting room bookings and member enquiries.
• Manage the workspace sales inbox, responding promptly to meeting room and day pass enquiries and logging leads within the CRM.
• Support the Community Manager with meeting room and day pass bookings, member onboarding, access cards, welcome packs and inductions.
• Prepare meeting rooms ahead of bookings, including room set-up, AV requirements, refreshments and coordination of catering and housekeeping services.
• Take ownership of member requests and issues, ensuring timely resolution and consistent follow-through.
• Maintain immaculate presentation standards across reception and communal areas, anticipating member needs and reporting maintenance concerns.
• Support community events and engagement activities while acting as a brand ambassador for One Rivington and art'otel.
• Create positive, memorable experiences through every interaction.

Our Benefits

• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel rates in Europe
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

What We're Looking For

• Previous experience in hospitality, reception, customer service, coworking or hotel operations.
• Excellent communication and organisational skills.
• Strong attention to detail and a proactive approach.
• A genuine passion for delivering outstanding customer service and building positive relationships.
• The ability to remain calm, professional and solutions-focused in a fast-paced environment.

If you enjoy creating memorable experiences, take pride in maintaining exceptional standards, and thrive in a people-focused environment, we'd love to hear from you.