Receptionist

PPHE Hotel Group; City Of London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Two wellness days per year

Heavily discounted hotel rates in EU

F&B discounts at restaurants and bars

Two free meals per day

Wagestream - access to pay before day

Refer a friend scheme - up to £750

Vitality at work gym discounts

Ride to Work scheme

Benefit Hub discounts

Free dry cleaning for work uniform

Annual staff parties and events

Company pension plan & training

Job summary

art'otel Hoxton in London seeks a friendly, proactive Receptionist to be the face of One Rivington. You will deliver a warm welcome, manage access, bookings and inquiries, and support day-to-day workspace operations with a professional, guest-focused approach.

Responsibilities include coordinating meetings, onboarding new members, preparing rooms and AV, and logging leads in the CRM. This role emphasizes service excellence and brand representation.

Qualifications

• Experience in hospitality, reception, coworking or hotel operations.
• Excellent communication and organisational skills.
• Proactive, detail-oriented and customer-service focused.
• Ability to stay calm and professional in a fast-paced environment.

Responsibilities

• Greet guests, manage access and provide a welcoming front-of-house experience.
• Handle visitor access, post, deliveries and meeting room bookings.
• Respond to enquiries via inbox and log leads in the CRM.
• Support onboarding, access cards, welcome packs and inductions.
• Prepare meeting rooms with AV, catering and housekeeping coordination.
• Resolve member requests promptly and maintain high presentation standards.
• Support events and act as a brand ambassador for art'otel and One Rivington.
• Create memorable experiences through every interaction.

Skills

Hospitality experience

Reception experience

Customer service

Communication skills

Organisational skills

Proactive attitude

Relationship building

Calm under pressure

Problem solving

Tools

CRM system

Job description

We're launching something special at art'otel Hoxton, a bold, design led

flexible workspace designed for ambitious businesses, founders and creatives who want more than just a desk.

We're looking for a friendly, proactive and hospitality-focused

Receptionist to be the face of

One Rivington. As the first point of contact for members, visitors and guests, you will create a welcoming, professional and seamless experience while supporting the day-to-day operations of our workspace.

Key Responsibilities:

• Deliver an exceptional front-of-house experience, standing to acknowledge guests, greeting proactively and remaining approachable at all times.
• Manage visitor access, post, deliveries, meeting room bookings and member enquiries.
• Manage the workspace sales inbox, responding promptly to meeting room and day pass enquiries and logging leads within the CRM.
• Support the Community Manager with meeting room and day pass bookings, member onboarding, access cards, welcome packs and inductions.
• Prepare meeting rooms ahead of bookings, including room set-up, AV requirements, refreshments and coordination of catering and housekeeping services.
• Take ownership of member requests and issues, ensuring timely resolution and consistent follow-through.
• Maintain immaculate presentation standards across reception and communal areas, anticipating member needs and reporting maintenance concerns.
• Support community events and engagement activities while acting as a brand ambassador for One Rivington and art'otel.
• Create positive, memorable experiences through every interaction.

Our Benefits:

• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel rates in Europe
• F&B discounts at our restaurants and bars (for your whole party)
• Two free meals per day
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme - up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events
• Company pension plan & award-winning training

What we're looking for:

• Previous experience in hospitality, reception, customer service, coworking or hotel operations.
• Excellent communication and organisational skills.
• Strong attention to detail and a proactive approach.
• A genuine passion for delivering outstanding customer service and building positive relationships.
• The ability to remain calm, professional and solutions-focused in a fast-paced environment.

If you enjoy creating memorable experiences, take pride in maintaining exceptional standards, and thrive in a people-focused environment, we'd love to hear from you.