Receptionist

The Hoxton; City of Edinburgh; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

29 days holiday

Free shift meals

One free night stay at The Hoxton

Meal for two on start

Training and development

Job summary

The Hoxton, Edinburgh, is seeking a receptionist who greets guests with warmth, guides them with attentiveness and helps create memorable stays in our Georgian townhouses in Scotland’s West End. You’ll be the first friendly face guests meet, ensuring their experience starts positively and runs smoothly.

You’ll handle check-ins, verify bills, coordinate with Front Office and other teams, answer phones, and provide local recommendations, while enjoying ongoing development and a supportive team

Qualifications

• Guest-focused and detail-oriented approach to service.
• Strong communication with guests and colleagues.
• Able to manage multiple tasks with accuracy and efficiency.

Responsibilities

• Greet guests and provide a warm, personalised welcome.
• Handle check-ins/check-outs and ensure accurate billing.
• Coordinate with hotel departments to maintain smooth daily operations.
• Answer phone calls, respond to guest requests, and offer local recommendations.

Skills

Hospitality passion

Excellent communication

Organisational skills

Customer service oriented

Team player

Tools

Opera Cloud

Job description

Company Description

We’re looking for a guest orientated, detail focussed

The Hoxton, Edinburgh.

Reporting to the Front Office Manager, you’ll be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

Company Description

We’re looking for a guest orientated, detail focussed Receptionist to greet, guide and wow every guest at The Hoxton, Edinburgh. Reporting to the Front Office Manager, you’ll be responsible for providing a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.

We’ve opened our doors in Edinburgh’s charming West End - our very first Hox in Scotland. Set across 11 beautiful Georgian townhouses, we’re home to 214 bedrooms, a lively open lobby and bar, an all-day Italian trattoria Patatino, a retro-inspired cinema, a flexible and super-size event space called The Get Together, and The Apartment – our unique signature spot for meetings, private dinners and memorable gatherings.

More About Us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

Job Description

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What You’ll Do…

• You're the first face our guests see, and you have your own way of treating them as individuals, making them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure we're always busy, and help our Front Office Manager with any overbooking levels.
• Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments as per our standard operating procedures.
• Answer phones, sort out requests, give recommendations to the best show to see and the latest pop-up restaurant to try in the area - you're the one-stop-shop for our guests to turn to.

What We’re Looking For…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• It's all about attitude for us, someone who enjoys being helpful to others; that person who makes you feel confident they can answer any question and who you'd want to stop and chat to.
• Experience of Opera Cloud or a similar front desk operating system.
• Passion for exceeding guest’s expectations.
• Excellent organisational and communication skills.