Apartment Host - Event Operations

The Hoxton; City of Edinburgh; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

29 days holiday

Pension

Life insurance

Food on shift

Training

Volunteer days

Hox Hero rewards

Discounts

Team events

Job summary

The Hoxton in Edinburgh is seeking a friendly front-of-house host to join our busy hotel team. You’ll welcome guests, manage check-ins, and guide them to spaces, helping to create memorable experiences from the moment they arrive.

You’ll work with events and food teams to ensure guests are well looked after, handle payments, and keep spaces well presented in a fast-paced environment. Prior front-of-house experience is valued and a positive attitude is essential.

Qualifications

• Previous experience in a busy front of house role.

Responsibilities

• Be the go-to for all delegates and make guests feel welcome and at ease.
• Ensure the space is set to impress from first light to close of play.
• Maintain meeting room setups, handle billing and check-in/out for events.
• Collaborate with groups/events teams and the hotel team to deliver exceptional guest experiences.
• Provide a genuinely welcoming experience, assist with requests, and handle payments.
• Anticipate guest needs and proactively offer solutions to exceed expectations.

Job description

Job Description

What's in it for you...

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• Be the go-to for all delegates, you’ll have your own way of helping them with what they need, making them welcome and at ease.
• Ensure our space is set to impress from first light, to close of play, with everything in-between.
• Keep on top of our meeting room maintenance and ensuring all the rooms are set up correctly, with billing and checking in and out for events are smooth.
• Liaise closely with our groups and events team and work closely with the rest of the hotel team to ensure you are providing a great experience for our guests, from first contact to when they go and beyond.
• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and supporting with requests.
• Handle cash and card payments and help out the team on the floor.
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met but exceeded.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Previous experience in a busy front of house role; you genuinely care about making people feel welcome and looked after.
• You are the person that knows everyone, and they all know you.
• Nothing is an issue for you, you know what our guests want even before they do.
• Someone who’s great at growing and nurturing long lasting relationships; people are naturally drawn to working with you.

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