Spa Host

Boringdon Hall; Colebrook Village; Sur place; GBP 14 000 - 21 000; Plein temps

Avantages offerts par ce poste

Service charge

Spa membership

Recognition tokens

Spa discounts

Restaurant discounts

B&B discount

GAIA skincare discount

Family rates

Referral bonus

Wellbeing access

Wagestream access

Long service rewards

Cycle to work

Annual Christmas Event

Résumé du poste

Boringdon Hall is seeking a friendly Spa Receptionist to deliver exceptional guest service at the spa and restaurant campus on the edge of Dartmoor. You will manage bookings, assist clients, answer queries and help drive sales in a luxury environment.

The role requires a welcoming demeanor, strong communication, and the ability to work flexibly including evenings and weekends. A professional team environment with spa and fitness facilities awaits.

Qualifications

• Experience in guest service is desirable.
• Excellent communication skills.
• Able to work flexibly including evenings and weekends.

Responsabilités

• Offer high level of consistent, friendly care to spa clients and visitors.
• Manage client bookings accurately and ensure smooth journey for clients.
• Deal with client queries by phone, post, online and in person.
• Maintain product knowledge to handle daily queries and bookings.
• Consistently achieve sales targets and identify sales opportunities.
• Carry out Reception procedures and open/close the Spa as required.
• Coordinate with therapists to ensure treatment times run smoothly.
• Maintain equipment in good order and report faults.
• Maintain accurate client database and assist marketing communications.

Description du poste

Do you like the idea of working in a 5-star, 16th century manor house which is home to Àclèaf our Michelin Star restaurant and sits on the edge of Dartmoor? Being surrounded by such History, Beauty and Nature are some of the reasons why Boringdon is fondly know as ‘the Enchanted Place on the Hill’

Home to the award winning Gaia Spa, 2 Rosette Mayflower Brasserie as well as Àclèaf - Our four rosette, Michelin Star Restaurant

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• Tokens & recognition scheme
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This rolehas a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to£13.25 per hour and £50 in hotel vouchers.

Key Attributes:

• Warm & welcoming manner
• Has a calm, can do attitude
• Attention to Detail
• Is an excellent team player with the ability to work autonomously
• High Presentation Standards
• Excellent guest service skills
• Clear Communication

Role & Responsibilities:

• To offer a high level of consistent, friendly and efficient care to all spa clients and visitors.
• To work within spa guidelines to ensure that all client bookings are accurate and precise resulting in a client journey that is second to none.
• To deal with all client queries – by phone, post, online and face-to-face.
• To maintain a good knowledge of all products and treatments in order to deal with daily client queries and bookings. (Product and treatment training will be provided)
• To consistently achieve sales targets.
• To identify and maximise sales opportunities in all client queries/contact.
• To carry out Reception procedures as per the daily checklists. This will include opening/closing of the Spa.
• To liaise with the Spa therapists to ensure that treatment time guidelines are adhered to or adjustments made immediately to ensure the client’s journey runs smoothly.
• To ensure that all equipment is maintained in good working order and communicate any faults or breakdowns to the Head Therapist or Spa Manager.
• To maintain an accurate client database. Assist the Spa Manager in utilising this information to maintain close contact with our clients and encourage repeat business. All contact will be both paper and web-based.
• To create and distribute marketing literature as required.
• To carry out administrative duties as required e.g. filing, daily banking, stock taking.
• To ensure all necessary paperwork is completed correctly and passed to the appropriate therapist to prior to any treatment delivery. Update any changes that may need to be made to a client’s record.
• To build up a rapport with all clients. Communicate client suggestions to management so that the Spa’s offering can be further enhanced.
• To ensure that all information of a confidential nature gained in the course of duty is not divulged to third parties.
• To display a high level of integrity and professionalism at all times in dealing with guests, employees and outside contacts.
• To work within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
• To be expected to work to the demands of the business, involving the working of unsociable hours.
• To provide flexibility with covering shifts due to illness.
• Any other duties as required