Àclèaf - Waiter/Waitress

Boringdon Hall; Plymouth; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Tronc / Service charge (Food & Bev

Complimentary off-peak gym & spa

25% discount on food & beverage

50% discount on bed & breakfast

30% discount GAIA skincare products

Friends & Family rates

Love to Shop vouchers referral scheme

360 Wellbeing access

Wagestream access

Length of Service rewards

Cycle 2 work Scheme

Annual Christmas Event

Job summary

Àclèaf at Boringdon Hall, a Michelin‑starred restaurant, seeks a hospitality professional to deliver exceptional guest experiences with warmth and professionalism. You will contribute to unforgettable moments while upholding five‑star service standards and luxury hospitality across the hotel and its dining venues.

Joining the team means working in a historic 16th-century manor with spa access and a range of employee benefits.

Qualifications

• Hospitality experience preferred
• Excellent guest service skills
• Attention to detail and forward thinking
• Calm, can-do attitude
• Strong team player with ability to work autonomously

Responsibilities

• To ensure all guests receive a warm welcome and are treated to outstanding hospitality and care during their stay
• To minimise and handle complaints professionally according to policies
• Work with the Food and Beverage Manager & Supervisor to maximise sales and meet targets
• Control stock and staff costs in the Restaurant Managers & Supervisor absence
• Follow all hotel policies and training manuals
• Serve food and drinks quickly and to five-star standards
• Be aware of promotions and new products and inform guests
• Support event setups and ensure accurate billing and payments
• Observe cleaning rotas, health and safety, and hygiene regulations
• Maintain high standards of financial reporting and inter-department communication

Job description

Do you like the idea of creating exceptional experiences in a Michelin‑starred restaurant, where every detail of service matters?
Àclèaf is a highly ambitious restaurant that dreams big when it comes to guest experience, delivering warmth, professionalism and unforgettable moments alongside outstanding food and wine.

Àclèaf is situated within Boringdon hall, a 5 star, 16thcenturymanor house which is also home to Gaia spa and sits on the edge of Dartmoor. Being surrounded by such History, Beauty and Nature are some of the reasons whyBoringdon is fondly know as ‘the Enchanted Place on the Hill’

Employee Benefits

• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa Tokens & recognition scheme 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• 30% discount on GAIA skincare products, 1 complimentary refill and 50% on refills thereafter
• Friends & Family rates across the group
• Recommend & Get Rewarded: £25 in "Love to Shop" vouchers if you recommend a friend to work for us, receive £100 in "Love to Shop" vouchers when they pass probation.
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards: 1 Year, Afternoon Tea for 2, 3 Years - Dinner for 2 , 5 - 15 Years - 1 additional holiday day per year.
• Cycle 2 work Scheme
• Annual Christmas Event

This rolehas a starting rate of £12.75 per hour... On successful completion of probation period you will receive an increase to£13.25 per hour and £50 in hotel vouchers.

Key Attributes

• Hospitality Experience (preferred)
• High presentations standards
• Has a calm, can do attitude
• Excellent guest service skills
• Attention to detail and the ability to forward think
• Strong team playerwith the ability to work autonomously

Role & Responsibilities:

• To ensure all of our guests receive a warm welcome and aretreated to the up most hospitality and care during their stay with us – we aimto provide an unforgettable experience
• To ensure all complaints are minimised and handlesprofessionally as in accordance with our policies
• To work in line with company policies and manuals
• Work with the Food and Beverage Manager & Supervisor tomaximise sales performance and achieve sales in line with targets
• Ensure effective control of stock and staff costs in theRestaurant Managers& Supervisor absence.
• To follow all hotel policies as outlined in your trainingmanual:
• Serve food and drinks, quickly and efficiently, meeting our fivestar standards.
• Keep up to date with current promotions and new products
• Make guests aware of offers on our great food and drinkrange
• To assist in any function or events set ups in accordancewith procedures
• To maintain exemplary billing systems and obtain all paymentsfrom customers in accordance with company Policy, and the accurate accountingand processing of all reception sales.
• To observe and comply with cleaning rotas, health and safety,food and hygiene regulations
• Ensure high standards of financial and reporting diligence inaccordance with company policy
• To ensuregood working relationship with all other departments and communicateinformation throughout the hotel.
• To understand responsibilities in relation to FireProcedures, Health and Safety, COSHH, Infection Control and Emergency Aid.
• All other duties as required