Receptionist

The Dermatology Partnership; Metropolitan Borough of Solihull; On-site; GBP 10,000 - 40,000; Part time

Job summary

A growing group of private clinics is seeking a part-time Receptionist for their Solihull location. The role involves managing patient check-ins, appointments, and documentation while delivering exceptional customer service. Applicants should have strong communication skills, organisational abilities, and ideally some experience in a healthcare setting. This position offers a competitive salary and opportunities for professional development within the company.

Benefits

Employee Assistance Programme

25 days annual leave

Employee discounts

Qualifications

• A strong work ethic with a proactive and dependable approach.
• Genuine passion for delivering exceptional patient care and service.
• Comfortable using booking systems and handling administrative tasks.

Responsibilities

• Manage overall Reception function within the Clinic.
• Ensure that patients receive a friendly and efficient service.
• Assist with doctors and nurses administrative needs.

Skills

Customer Service

Communication Skills

Organisational Skills

Medical Office Experience

Tools

Multi-line Phone Systems

Booking Systems

QuickBooks

Job description

Receptionist

Bupa Health Centre Solihull 47 Station Road Solihull B91 3RT

The Dermatology Partnership

Permanent Part Time (18 hours - 2 x 9 hour days - Thurs / Fri)

Salary: 13 per hour

We make health happen

The Dermatology Partnership is a growing group of private clinics who are trusted experts in dermatology and are now part of Bupa Health Services. We transform peoples lives by providing outstanding dermatology care. We do this by placing patients at the heart of everything we do striving to be the best at what we do and believe that our patients trust is earned through the delivery of clinical services to the highest standard.

As Receptionist you are responsible for managing the overall Reception function within the Clinic. You will ensure that patients receive a friendly efficient and professional service. You are a crucial part of the team looking after the day-to-day running of the clinic. You will work in conjunction with The Dermatology Partnership Central Bookings and Central Admin Team.

This role is at our Solihull Clinic.

Role Responsibilities

• Set up clinics check in patients manage appointments (bookings follow-ups cancellations) and ensure clinic rooms are ready.
• Print schedules prescriptions and post letters; handle documentation audit trails and consultant referral / charge sheets accurately.
• Assist with doctors and nurses administrative needs including prescription handling and responding to queries.
• Understand self-funding / insured patient processes take payments / deposits process refunds and liaise with the bookings team.
• Follow Standard Operating Procedures for all tasks including internal referrals patient documentation and end-of-day responsibilities.

Key Skills / Qualifications needed for this role

• A strong work ethic with a proactive and dependable approach
• Genuine passion for delivering exceptional patient care and service
• Excellent communication skills both verbal and written
• A collaborative team player who contributes positively to the clinic environment
• Strong organisational skills with attention to detail
• Comfortable using booking systems and handling administrative tasks
• A friendly welcoming manner with a focus on creating a positive patient experience
• Previous experience in a healthcare or customer-facing role is desirable

Benefits

• Perkbox rewards discounted shopping and celebrations
• Employee Assistance Programme access to wellbeing and free counselling services
• Ongoing training and professional development throughout your career at TDP
• 25 days of annual leave entitlement in addition to public holidays (pro-rata)
• Contribution to the company pension scheme (differs by practice)
• Employee discounts for dermatology / aesthetic treatments and skin care products

Why The Dermatology Partnership

We are dedicated to delivering expert medical surgical and aesthetic skincare guiding each patient through their unique journey. We aim to be recognised as the UKs leading provider of clinical dermatology attracting top clinicians and support teams. We support understand and value our patients and colleagues in our welcoming clinics fostering a culture of trust respect and teamwork. We celebrate outstanding performance and take pride in our clinical excellence our team and the professional services we offer our patients.

Our commitment to innovation drives us to be flexible agile and adaptable encouraging everyone to contribute to shaping our services now and in the future. We love what we do and are dedicated to making a difference in peoples lives. Our values reflect our passion for our work and our commitment to providing exceptional care in a supportive and innovative environment.

Key Skills

• Multi-line Phone Systems
• Customer Service
• Computer Skills
• QuickBooks
• Medical office experience
• Office Experience
• 10 Key Calculator
• Dental Office Experience
• Front Desk
• Administrative Experience
• Medical Receptionist
• Phone Etiquette

Employment Type

Full Time

Experience

years

Vacancy

1